Aylesbury, Buckinghamshire
£24,000 per year
Permanent, Full-time
Job description

Post Title:                            Mental Health Support and Liaison Worker

                                                (Rough Sleeper Initiative)


Contract:                              Permanent


Salary:                                   £24,000


Location:                              Aylesbury


Hours of Work:                  Full-Time 37 hours per week

(Monday – Thursday 9am – 5pm, Friday 9am -4.30pm)



Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.


Background information: Rough Sleeper Initiative

Buckinghamshire Mind is working together with Buckinghamshire County Council and partner organisations - Aylesbury Homeless Action Group, Connections, Oasis and Oxford Health on a Rough Sleeper Initiative: delivering an enhanced support service for rough sleepers. The partnership was put together following a rough sleeper survey/estimate that was carried out in November 2017, at that time 20 rough sleepers were identified and verified as genuinely sleeping outside in the Aylesbury Vale area.  This is the third year of the initiative and the partners are now looking to increase the amount of mental health support available to those who are currently rough sleeping or are in temporary accommodation.


Purpose of role

  • To treat service users, who are vulnerable in terms of mental health, with respect and care
  • To provide personalised asset-based support
  • To improve mental well-being and prevent mental health crises becoming a barrier to long term housing solutions.
  • To introduce and encourage the use of resources, techniques and services -appropriate to personal need and circumstances
  • To increase the independence and mental health crisis/recovery self-management skills of those people accessing the service.


Key Responsibilities

  • Communicate appropriately and effectively with service users who may sometimes be in distress.
  • Coproduce and develop quality, relevant person-centred support/safety plans and risk assessments ensuring high levels of input and ownership from service users where possible.
  • Provide person-centred emotional support and practical assistance as required.
  • Ensure that all work is carried out in a non-judgemental manner, is needs/service user led, and that professional boundaries and confidentiality are maintained at all times.
  • Ensure that support plans and risk assessments are updated at planned review dates and as necessary.
  • Deliver therapeutic provision (e.g. counselling) as appropriate.
  • Plan detailed endings in consultation with all service users who no longer require support.
  • Demonstrate effective teamwork with other Rough Sleeper Initiative team colleagues.
  • Recognise, challenge and be responsive to stigma and discrimination of all kinds.
  • Represent Buckinghamshire Mind in a professional and appropriate manner always.
  • Work creatively, looking at new possibilities, bringing new ideas to the Rough Sleeper Initiative team and respond appropriately to the needs and views of both current and potential service users
  • Empower service users to be independent and motivated and assist them in reaching their full potential. 

Working with others:

  • Develop effective working relationships with relevant community groups and statutory agencies and other organizations
  • Provide information requested by internal and external stakeholders accurately and on time.
  •  Attend project case conferences about the service users you are working with as appropriate.
  • Fully utilise peer support opportunities with Oxford Health Clinician and use learning to improve role skills.
  • Liaise with other service providers, both statutory and non-statutory, to ensure service users can access and use all appropriate services to meet their needs.
  • Actively and positively promote the work of Buckinghamshire Mind and the Rough Sleeper Initiative to relevant local agencies.


  • Maintain administration processes and tools for planning, monitoring and supporting service user support plans.
  • Maintain accurate notes and records of meetings and agreed tasks/actions arising from the support plan of service users.
  • Manage record systems in accordance with established procedures.

Health & Safety:

  • Ensure that vulnerable adults are safeguarded from abuse and that all relevant procedures are followed as appropriate.
  • Work in accordance with Buckinghamshire Mind’s health and safety policy and procedure, taking action to ensure own safety and that of service users.



  • To work within Buckinghamshire Mind’s policies and procedures including; Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and Professional Boundaries.
  • To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
  • To prepare for supervision and use it effectively.
  • To keep line manager up to date and informed.
  • To work in a flexible way to take on other responsibilities as appropriate
  • Participate in individual performance reviews and 121s and respond to agreed objectives.
  • Attend and be an active participant in team meetings, team training and other internal meetings etc.
  • Attend external meetings, forums, conferences, training etc. as required by Buckinghamshire Mind and the Rough Sleeper Initiative team.
  • Be aware of professional standards expected in the service, in terms of holistic person-centred delivery, required ongoing personal and professional development.
  • Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations and guidelines in relation to Mental Health, and Welfare Rights and keep informed of advances/developments in Tenancy issues for mental health problems.


Person Specification

Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these requirements in your supporting statement as they will be used to help select candidates for interview.


Experience and Qualifications

  • Counselling qualification Level 4 or above (If holding a professional qualification to maintain Up-to-date professional registration i.e.  BACP) (E)
  • Experience of providing a support service to adults with mental health difficulties. (E)
  • Experience of supporting people in emotional distress (E)
  • Experience of working with individuals with suicidal ideation (serious thoughts about taking one's own life), suicide plans and suicide attempts. (E)
  • Practical experience of assessment, support/safety planning and advocacy with people requiring mental health support.  (E)
  • Experience of counselling individuals (E)
  • Mental Health First Aid and/or Suicide Prevention training (D)
  • Experience of working with adults to enhance and promote independent living skills. (D)
  • Experience of providing housing advice and support to people living in temporary accommodation. (D)
  • Experience of working in multi – disciplinary teams to support adults (D)

Knowledge and Skills

  • Good understanding of homelessness and mental health (E)
  • Empathy and sensitivity to the needs of people with mental health difficulties (E)
  • Ability to recognise and support the personal resourcefulness of people with mental illness to enable service users to create effective solutions (E)
  • Ability to deal effectively and calmly with challenging situations. (E)
  • Ability to respond appropriately to people in distress and maintain appropriate boundaries. (E)
  • Discretion and judgment when dealing with sensitive and/or confidential information. (E)
  • Knowledge and understanding of the relevant statutory authorities including NHS and social care. (E)
  • Ability to prioritise your own workload, manage time effectively and work autonomously. (E)
  • Ensure the wellbeing and safety of service users, reporting any concerns to your line manager. (E)
  • Knowledge of welfare benefits including Housing benefits (D)

Communication and Interpersonal skills

  • Good level of IT skills including Microsoft Office and Outlook (E)
  • Good verbal communication and interpersonal skills (E)
  • Effective team worker with ability to take initiative and work on an individual basis (E)
  • Experience and understanding of the importance of team working. (E)
  • Well-developed negotiating, influencing and conflict resolution skills (D)
  • Ability to use the support and supervision provided effectively (E)


  • Commitment to service user involvement and able to work with service user groups to develop this.  (E)
  • Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
  • Perform all other duties as may reasonably be expected by your line manager. (E)
  • To keep informed about other projects, events and related issues regarding Buckinghamshire Mind. (E)
  • To prepare for supervision and use it effectively. (E)
  • To keep line manager up to date and informed. (E)
  • Commitment to working within the policies of Buckinghamshire Mind including equal opportunities, Safeguarding, GDPR and confidentiality. (E)


Employee Benefits

  • 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
  • Training and development opportunities
  • Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
  • Cycle to work scheme
  • Employee Assistance Programme – free professional confidential counselling
  • Childcare vouchers
  • Annual leave purchase scheme
  • Flu vaccinations
  • Free eye tests
  • Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

Supporting Statement and CV, detailing your skills and experience that meet the job requirements.  The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.  

Closing date for applications is Friday 21st August 2020

Interviews expected to take place w/c 24th August

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

More about Buckinghamshire Mind
Buckinghamshire Mind

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health... Read more

Posted on: 07 August 2020
Closed date: 21 August 2020
Tags: Social Care/Development, Social Work