London, Greater London
Contract, 12 months, with the potential to extend., Full-time
Job description

Are you passionate about organising and co-ordinating Training & Development, and would you like to work in a friendly and supportive team?

Then we are pleased to invite applications for the following opportunity:


HOURS: 37.5 hours per week, from Thursday to Monday (mandatory requirement)

SALARY: £35,000.00

BASED AT: BoB Head Office (currently 69 Warwick Road, London SW5 9HB), with weekend work at BoB’s service centres (several locations across London).


A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for an Operations and Training Manager to help develop our peer run services, support, and supervise our service managers and help deliver training to our volunteers and staff.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

You will work closely with the Chief Executive to develop and promote this exciting, and growing organisation across seven London boroughs. The post will include weekend working (Thursday to Monday) and is initially for one year, with the potential to extend.

Closing date: Friday 29th October 2021

The job description and person specification can be found below. 


JOB PURPOSE: Responsible to ensure the efficient operations of the charity and the ongoing improvement and development of the services centres in line with the agreed business plan and BoB’s policies and procedures; and to manage, train and develop the team of managers and volunteers running the service centres.

REPORTS TO: Chief Executive



1. Management & staffing

  • Responsible for the smooth and efficient running of all service centres
  • Supervise, guide, motivate and engage a team of currently 22 managers and volunteers to achieve performance, in line with required service levels and contractual arrangements. In particular, this includes the regular performance management of 7 direct report Lead Managers according to the charity’s processes. It ensures the proper staffing of all service centres and ensures that lead managers manage and supervise their own direct reports and the team of volunteers according to the charity’s processes.
  • Undertake regular supervision sessions with Lead Managers and conduct annual appraisals.
  • Organise staffing rotas to ensure local services are open at agreed days and times and step in as locum Service Manager to cover sick leave and holiday entitlement, as an emergency, if necessary.
  • Convene and help to chair the monthly Service Managers’ meeting and other meetings as necessary.
  • Ensure that all managers understand and abide by relevant legislation and organisational policies and procedures.
  • Support the Chief Executive on various projects as defined by the Chief Executive and/or the Board of Trustees.

2. Training & development

  • Identify the training and development needs of the managers and their volunteers, including if appropriate accreditation, and report to the Chief Executive.
  • Develop and deliver information programmes and training workshops on a regular basis as determined by the Chief Executive.
  • Support the Service Managers to deliver/organise training to their volunteer teams on a regular basis.

3. Funding and finances

  • Monitor the budgets for each of the Build on Belief services, in conjunction with their Managers and ensure that services operate within agreed budget limits. 
  • Ensure that all required documents (such as attendance registers, petty cash spreadsheets, timesheets etc) are submitted by the service managers in a timely and accurate fashion.
  • Actively participate in various activities to raise funds for the charity; promote the charity and its work, and work with the Chief Executive and managers to identify sources of funding from the voluntary and statutory sectors.

4. Services development

  • Support the Service Managers to innovate, develop and deliver a range of social activities for their respective centres. Ensure that all activities in the service centres remain relevant and innovative.
  • Help develop information systems and gather quarterly intelligence around the impact of the service centres on its users, organise the regular evaluations of the services offered to volunteers and service users and actively engage, involve, and consult with service users regarding on-going service development, and report monthly to the Chief Executive.
  • Ensure the services provided by Build on Belief are run in a safe, supportive, inclusive, and non-discriminatory fashion and work within the aims, objectives and ethos of the charity.

5. Marketing & public relations

  • Act as a champion of the charity. Promote and represent Build on Belief services to service users and service professionals in the Borough(s) where Build on Belief operates.
  • Facilitate the building and maintenance of constructive and supportive relationships with our partner organisations.
  • Maintain regular good communications internally and externally with local partners, commissioners and other key stakeholders and contacts.

6. General.

In carrying out the above duties the post holder will:

  • Work closely with the Chief Executive to optimise their respective roles.
  • Seek to improve personal performance, contribution, knowledge, and skills.
  • Ensure the implementation of all Build on Belief Policies and Procedures.
  • Contribute to maintaining safe systems of work and a safe environment.
  • Undertake other duties appropriate to the role.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.


Required Experience

  • Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.  
  • Minimum 3 years’ experience for managing/supervising a team successfully   within the substance misuse, recovery, or allied fields (e.g., mental health, criminal justice)

Knowledge and Skills

  • Educated to at least degree level OR with a relevant vocational qualification OR demonstrable equivalent experience in the substance misuse, treatment and recovery mental health or homelessness fields.
  • Proven people management skills (i.e.: motivate, engage, supervise a team of local managers to improve the service delivery.)
  • Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
  • Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
  • Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
  • Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

  • The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
  • Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
  • Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
  • Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)


Application Instructions

Please send you CV and cover letter via email. We are looking forward to hearing from you.

Refreshed on: 18 October 2021
Closed date: 29 October 2021
Tags: Training, Social Work

The client requests no contact from agencies or media sales.