SE1, London

£23,500.00 plus benefits and contributory pension

Permanent, Full-time


Job Description

Service Hub Operatives 
Based: C&C Head Office, London SE1, with some flexibility to work where to make the most impact 
Salary: £23,500.00 plus benefits and contributory pension 

Central & Cecil Housing Trust provides housing, care and bespoke services for the over 55 age group to over 3,000 residents in c2,000 properties across London. 

We have recently launched a new Service Hub designed to be the first point of contact for all Central & Cecil housing services. 

We are now recruiting for two Service Hub Operatives to join our new team, delivering high quality housing and customer services to our residents. 

You will have experience of working in a customer service environment, excellent communication skills and an ability to demonstrate a flexible and co-operative approach towards changing business needs. 

As a key member of the busy Service Hub Team, you will have the ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the Council's business. 

- Ideally, you will have previous experience of working in a busy customer service environment, excellent interpersonal and communication skills 
- Experience with handling Council Tax and Housing Benefit enquiries would be beneficial but not essential 

We have Investor in People status. This means what it says - we are committed to developing and promoting our staff in line with their strengths. We have a variety of benefits and learning programmes in place for our staff. We also offer financial help and support to help you achieve relevant qualifications - so please see our benefits brochure on our website. 

Central & Cecil is committed to helping you develop your professional career as far as you may wish to take it in this new team. 

This is our opportunity to help you grow your own talents in front line customer services and to develop your ICT skills to the full in these important posts. We will provide the training you may need in our own systems – in particular Civica CX. 

To apply for this role, please select the button shown and upload your CV. The requirements of this role can be found in the performance framework via the C&C website. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Service Hub Operative, Customer Service Rep, Customer Support Advisor, Service Hub Advisor, Service Hub Assistant, Customer Service Advisor, Front Line Service Advisor.