London, Greater London (On-site)
£34,000 - £38,000 per year
Permanent, Full-time
Job description

This is a new role at CALM, joining a growing fundraising team. Our public fundraising has grown from £650k to £3m (end of financial year 2020/21) in the last five years, and we have thousands of donors and supporters who we work with annually. This role will help shape DIY fundraising at CALM, will lead and support two to three direct reports, and will work as part of a team to further improve the supporter experience and generate revenue for CALM’s work. You will work directly with our supporters, providing excellent supporter care, inspiring fundraising and ensuring our supporters are celebrated across CALM.

Why choose CALM?

 

  • Unlimited annual leave

  • Nine day fortnight where you will be paid for a full-time role, but every other Friday is a non-working day

  • 6% employer pension contribution

  • Healthcare cash plan

  • Wellbeing and health support including 1:1 counselling sessions

  • Progression opportunities within the business where and when appropriate

You will:

  • Take a lead in improving the supporter experience for our do-it-yourself fundraisers across challenge events, community groups, and individuals

  • Create supporter journeys in collaboration with with CRM lead and the communications team, using insight and data to drive improvements

  • Work with the Supporter Operations Officer to develop and refine back-end supporter care processes

  • Manage two to three direct reports to deliver excellent supporter experience and meet activation targets

  • Work with colleagues on the communications team to meet supporter recruitment targets and develop use of social media in fundraising

  • Consulting with the Supporter Care supergroup to ensure all supporters receive excellent care from CALM and that all guidance adheres to the Fundraising Regulator recommendations

  • Working as part of a team on various projects across the organisation where fundraising and supporter care expertise is required

  • Utilising available digital tools on a variety of platforms to drive revenue (eg streaming on JG; Fundraising Tools on Facebook)

  • Attending CALM events to help provide a great experience for all attendees

Key skills/experience needed to assist with the above:

  • Excellent understanding of charity fundraising and applicable legislation

  • Excellent experience of customer service and/or supporter care

  • Excellent experience of working with CRM database, preferably Salesforce

  • Experience of using social media fundraising platforms to drive revenue

  • Good experience of team management

  • Ability to develop administrative processes and train others to follow them

  • Good numeracy and literacy skills

  • Empathy/awareness of issue 

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Refreshed on: 02 February 2022
Closed date: 10 February 2022 at 16:39
Tags: Fundraising

The client requests no contact from agencies or media sales.