West Midlands
Circa £33,700 with Car Cash Allowance
Permanent, Full-time
Job description

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

The role of the Engagement Manager is to support the Trust‘s objectives of increasing brand awareness, gaining wider public and institutional support and delivering health and wellbeing outcomes. They will enhance and promote the work of the Trust in the West Midlands Region, building stronger relationships with communities living in and around the waterway.

There will be a focus on building community capacity and new relationships with partners. The role will help develop our wellbeing offer in communities near Commonwealth Games 2022 sites. Creating new and exciting volunteering opportunities linked to the games will be a priority for the role, supporting the organisation to provide a world class canal network.  

We’ve staff and volunteers doing some amazing work across the region and have fantastic stories to tell about the difference they are making. 


This role is formally based from our Birmingham offices, however our teams continue to work from home currently whilst social distancing restrictions remain in place. It is important that applicants are able to work from their home location until we are able to safely return to our Birmingham based offices/HUBs.


This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.


Knowledge, Skills/Qualifications & Experience


This role will require extensive experience in the engagement field and the applicant will need the skills to manage relationships with external partners and community groups. The core aspect of the role will be to develop relationships to deliver increased local engagement and activity within communities around the region.

  • Work with external partners and internal colleagues to develop and deliver against the strategic programmes and targets.
  • Build capacity across the region to increase the quantity, quality and diversity of our community engagement offer.
  • Support the Trust’s strategic goals by identifying, shaping and placing news stories in target media - contributing to the delivery of 220 episodes of Trust media coverage per month, of which more than 80% is positive. 
  • To coordinate activities and opportunities with enterprise managers to identify appropriate regional funding.
  • Identify and develop strong working relationships with key partners across a range of organisations to ensure participants and beneficiaries are genuinely reflective of local communities.
  • Develop new and innovative volunteering opportunities in communities across the region.
  • Aid the delivery of agreed campaigns, including initiatives such as our Plastics campaign, Share the Space as well as our Water safety campaign. 
  • Contribute to the development and delivery of the Lets activity programme.
  • Actively participate in regional forums to encourage a wider understanding of and take up of media opportunities.
  • Lead on specific public facing events that aim to raise the profile of the trust in the region.
  • Comply with Canal & River Trust’s Health & Safety policy and defined standards at all times. 



  • Educated to degree level, or equivalent, ideally in a relevant discipline.
  • Experience and knowledge of delivering community programmes with direct experience of shaping strategies and proven track record of delivery.
  • Experience of contributing to the creative development of new ideas, strategies, and stories as part of wider teams. 
  • Partnership development and relationship management.
  • Experience in building community capacity.
  • Proactive, engaging and innovative.
  • Strong people skills and ability to build networks.


  • Experience of voluntary sector, not for profit or customer focused organisation.
  • Experience of leading on delivery of and supporting national campaigns. 
  • Knowledge or experience of working with communities located around the West Midlands canal network.
  • Volunteer experience, either in a personal capacity or supporting others.
  • Experience of organising public facing events.

What We Offer

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.

In addition to your annual salary we offer a Car Cash Allowance, competitive contributory defined contribution Pension scheme arrangement, and numerous other employee benefits which can be found on our website..

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time. 

Refreshed on: 06 March 2021
Closed date: 14 March 2021
Tags: Communications, PR, Business Development

The client requests no contact from agencies or media sales.