SENIOR EXECUTIVE - OPERATIONAL SUPPORT
Salary: £25,000 per annum + benefits
Contract length: Permanent
Location: Sterling House, Oxford w/ limited-flex (3 days in Office, 2 days at home per week)
Closing date: Wednesday 6th July 2022, 23:55
Why we need you
We have an exciting opportunity for you to join us as a Senior Executive in our Operational Support team. We need you to oversee all Operational Support workstreams to ensure all SLAs are met and work is produced to a high standard in line with CRUK expectations and compliance policy. Further to this, we need you to provide support to the Service Delivery Manager as well as administrators within Operational Support.
What I will be doing?
Make an impact every day by…
Delivering quality monitoring and coaching to each member of the Operational Support team
Monitoring team and individual productivity, feeding back concerns to individuals and Service Delivery Manager
Maintaining Operational Support training records
Feeding process and technology improvements into ongoing training and quality management programmes
Communicating service updates to stakeholders confidently and clearly
Providing day to day second level support on technical knowledge, product knowledge, competencies and skills all workstreams of Operational Support
Acting as brand champion to ensure all communication is in line with CRUK tone of voice
Obtaining forecasts and compiling rotas to ensure all workstreams in Operational Support have sufficient resource to achieve agreed SLA's.
What skills are you looking for?
You'll be able to bring to the role…
Proven track record of delivering coaching feedback to team members
Proven track record of monitoring performance and implementing and managing SLA's & KPI's
Strong interpersonal skills and the ability to maintain relationships and communicate across a wide-ranging audience
Experience of working unsupervised and managing own time and priorities
Experience of compiling and interpreting reports and analysing data
Ability to learn new systems and to cascade information to the wider team
Strong communication skills
Significant experience of IT applications, including the suite of Microsoft products as well as CRUK specific systems
Experience of providing insight to inform decisions and continuous improvement.
What will I gain??
Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible.
Our benefits package includes discounts on anything from travel to technology, generous holiday allowance and much more.?We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible.?Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles?you'll only be?required to work from a specific location for 1 or 2 days a week on average. You'll also be able to access a wide range of learning and development opportunities.
And ultimately, you'll know that you'll be changing lives through your work.??If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.
Together, we will beat cancer.