Oxford, Oxfordshire

£18,500 p.a. pro rata (progressing to £19,000 - £21,000 after 6 months)

Permanent, Full-time


About the organisation

Cancer Research UK – we are dedicated to working collectively to save more lives, create more tomorrows and dispel the fear of cancer. We... Read more

Job Description

Supporter Customer Service Advisor

Salary: £18,500 p.a. pro rata (performance progression to £19,000 - £21,000 p.a. after 6 months)

Benefits: Very competitive benefit scheme including 25 days holiday plus bank holidays, Cycle to Work Scheme and much more

Hours: Full Time (35 hours per week) or Part Time (16 hours per week) - can be flexible, however ideally 10am - 2pm, 4 days per week

Contract type: Permanent

Location: Oxford Business Park - Surrounded by great local amenities, Oxford Business Park has plenty of car parking spaces and is easily accessed by public transport

Are you passionate about delivering exceptional customer service and looking to develop your career at the world’s leading charity dedicated to beating cancer through research?

Cancer Research UK is looking for dedicated, enthusiastic and engaging individuals who are to join our Supporter Contact Team in Oxford. You will be responsible for delivering exceptional customer service to our incredible supporters, staff and external suppliers.

What will I do?

As a Supporter Customer Service Advisor you will…

  • Make and receive calls, emails or letters on a wide variety of topics
  • Provide excellent service to supporters on the phone, via e-mail and letter
  • Be an information specialist, maintaining a broad knowledge and understanding of Cancer Research UK’s campaigns
  • Listen to the needs of each supporter, while conveying information in an appropriate and empathetic manner
  • Resolve supporter enquiries at the first point of contact where possible
  • Build strong relationships with supporters and provide guidance on the fundraising journey.

Our passion, determination and ambition leads us to set ourselves more and more challenging targets, which means you will be constantly striving to deliver a really personal, timely service for our supporters, to build a deep and long lasting relationship with each and every one of them.

What do I need?

We’re looking for a driven individual who has excellent communication skills (both verbal and written), can take a professional approach when engaging with customers and supporters and an ability to empathise with our supporters over the phone or by email.

Join our collective force and help us lead the way through your...

  • Passion for delivering excellent customer service
  • Experience of writing letters/emails with a high standard of grammar, spelling and presentation
  • Ability to build relationships with supporters quickly
  • Approach which is flexible, innovative and responsive
  • Excellent organisation skills
  • IT literacy – in particular working with databases.

Why should I apply?

Working for Cancer Research UK is unlike any company you’ve ever worked for. If you ask our people what they say they love about working here, they’ll tell you it’s our inspiring people, brand and culture. By joining our Supporter Contact team you will get a chance to contribute to our fundraising awareness work, be constantly challenged throughout every working day and get countless opportunities to interact and build relationships with a wide range of people.

With our emphasis on developing our people and range of learning and development opportunities, who knows where your career at Cancer Research UK will take you. We have award winning benefits and an ambitious new strategy that we challenge you not to feel inspired about!

Closing date: Sunday 26th May 2019, 23:55

*Internally this role is known as Supporter Contact Advisor

At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner.

Please note, from October 2019, our head office will be relocating from Islington to a new office space in Stratford, close to the Olympic Park.