Oxford, Oxfordshire
£21,500 per year
Permanent, Full-time
Job description



Salary: Circa £21,500 per annum + benefits

Contract length: Permanent

Location: Sterling House, Oxford / home-based anywhere in the UK*

Application Deadline: Thursday 2nd December 2021, 23:55


* Please note that if you choose to be home-based, you will be required to pay your own travel to the Oxford office as and when required (approximately 4x per year).


Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?


Why we need you


We have an exciting opportunity to join us as a Supporter Services Executive. We need you to provide excellent customer service to our supporters on the phone, via email and letters and, in the process, recognise opportunities to support income generation.


What will I be doing?


Make an impact every day by…

  • Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints

  • Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations

  • Resolving supporter enquiries at the first point of contact where possible

  • Using interactions to cross promote CRUK’s range of engagement opportunities and services

  • Being an information specialist and maintaining a broad knowledge of CRUK’s campaigns

  • Maximising supporter contribution to CRUK through the promotion of Gift Aid.


In this role, you’ll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.


What skills are you looking for?


You’ll be able to bring to the role…

  • Passion for delivering excellent customer service

  • Experience of working in a service related environment, including communicating with customers

  • Experience of conversing confidently over the phone

  • Experience of writing letters and emails with a high standard of grammar

  • Strong interpersonal skills

  • Excellent attention to detail and accuracy.


What will I gain?


Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work. 


If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

More about Cancer Research UK
Cancer Research UK

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Posted on: 19 November 2021
Closed date: 02 December 2021
Tags: Operations