Oxford, Oxfordshire
£18000 - £20000 per annum + excellent benefits
Permanent
Job description

SUPPORTER SERVICES OUTBOUND EXECUTIVES

Salary: Circa £19,200 per annum + benefits

Positions Available: 5

Contract length: Permanent / fixed-term

Location: Sterling House, Oxford / home-based

Application Deadline: Sunday 22nd November 2020, 23:55

Are you a self-motivated and sharp minded individual with strong customer service experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for 5 passionate individuals to join us as Supporter Services Outbound Executives. We need you to proactively contact and engage with supporters who register for our events, deliver event preparation support and, ultimately, ensure a seamless supporter experience.

What will I be doing?

Make an impact every day by…

  • Contacting new supporters to welcome them to events and start a process of engagement

  • Assessing supporter requirements and needs in order to establish an individual future contact plan

  • Establishing excellent 1-2-1 relationships with highly engaged supporters

  • Providing excellent customer service via phone, email and print

  • Creating and sending personalised welcome and thank you cards to supporters

  • Managing inbound telephone and email correspondence from supporters

  • Providing fundraising materials to supporters, enabling them to maximise their fundraising potential

In this role, you'll act as an ambassador for Cancer Research UK to engender loyalty and trust from our supporters. Every interaction with our supporters is a unique opportunity and chance to further strengthen the relationship, which is where you can really make a difference.

To view a full job description please click here:

What skills are you looking for?

You'll be able to bring to the role…

  • Relevant experience in a customer / supporter service contact environment

  • A passion for delivering excellent customer service

  • Experience of conversing confidently with a wide range of individuals

  • Experience of writing letters / emails with a high standard of grammar, spelling and presentation

  • Strong interpersonal skills with the ability to quickly build rapport

  • Ability to work well as part of a team.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

More about Cancer Research UK
About
Cancer Research UK

Cancer Research UK – we are dedicated to working collectively to save more lives, create more tomorrows and dispel the fear of cancer. We... Read more

Posted on: 13 November 2020
Closed date: 22 November 2020
Job ref: R016617
Tags: Advice, Information