Whitechapel, Greater London
Dependent on experience
Permanent, Full-time
Job description

Established and thriving for over three decades, Cardboard Citizens is entering an exciting period of opportunity as we seek to reinforce our profile as a theatre company, to activate and focus on social change through working with and for people affected by homelessness. 

We are looking for an experienced leader in either the arts or social sector who is keen to make an impact on society by extending the reach of our model in engaging people with experience of homelessness in the arts. As part of the senior management team, you will play a key role in our future direction with a specific focus on the difference we can make on our community and on wider society.

This  role works to support all aspects of social change engendered by Cardboard Citizens model of using arts as a means of engagement for people who have experience of or who are at risk of homelessness, with a primary focus on the social / arts & engagement sectors. The function oversees all of the work relating to reaching, engaging, supporting and demonstrating impact for homeless people.

Key objectives are as follows:

  • To lead strategic development, planning and management of Cardboard Citizens’ programme to engage people with lived experience or at risk of homelessness (includes national work)
  • To ensure that Cardboard Citizens’ welfare and support programme is designed to support homeless and ex-homeless people’s career and personal development and is delivered in line with best practice standards and policy
  • To collect data to demonstrate the value of the work by evidencing impact 
  • To raise Cardboard Citizens’ profile as a key player in the field of arts for social change
  • To increase fundraising / income for Cardboard Citizens’ programme to engage people with lived experience or at risk of homelessness


Strategy & planning

  • To work with SMT (senior management team) to position Cardboard Citizens as an organisation with national reach
  • To target, develop and manage stakeholder engagement in the arts & engagement / social sectors
  • To lead the development of strategy for the company’s area of operation designated ‘Society’, including all engagement activity and ensuring integration with Arts strategy
  • To contribute to overall strategic planning

Society Programme

  • To guide the effective delivery and development of the company’s outreach and engagement programme in London and nationally, including annual targets and budget setting
  • To develop new projects and programmes that meet the company’s aims and objectives, developing proposals, partnerships and securing funding
  • To work with the Arts team to build a network of Creative Associates (Member & non-member)
  • To oversee the development and maintenance of all policies relating to our work with vulnerable people
  • To act as an escalation point for member related issues and to deliver emergency IAG as required

Monitoring, Evaluation & Impact

  • To lead the development of monitoring and evaluation systems, seeking to ensure that they raise profile and exceed the requirements of the organisation, its funders and partners
  • To develop meaningful key performance indicators to demonstrate reach and impact
  • To lead on research around Cardboard Citizens’ impact on social change

Profile / Advocacy 

  • To collaborate with the Development Director and SMT on campaigning strategies and projects to support social change, to advocate for Members and thereby to raise the profile of Cardboard Citizens
  • To lead on engagement of elected members and leading officers of government and councils, as well as wider social and third sector (beyond homelessness) figures and influencers
  • To act as an ambassador and spokesperson for the company’s work in the third sector, in using art for social change - developing and managing strategic relationships with service providers, councils, arts organisations, policy-makers and other statutory and voluntary sector agencies and organisations


  • To develop partnerships and relationships that will increase the resources available to the company’s activities through contracts with other agencies and grants from statutory bodies, or “add value” to the company’s activities
  • To work with the marketing team and SMT to ensure that all social sector partnerships and relationships are maximised to develop the company’s profile
  • To research and liaise with the Development team on funding possibilities and the submission of applications and reports. 
  • To identify social sector training and ancillary opportunities


  • To deputise for the Executive Director where appropriate
  • To manage staff and volunteers listed above in line with Cardboard Citizens policies and procedures.
  • To actively contribute to the company’s Equality and Diversity Action Plan, through supporting CC’s Diversity and Inclusion Programme, and the Health & Safety Policy
  • To contribute to the development of relevant HR and organisational policies
  • Undertake any other duty which may reasonably be allocated by the Executive Director

Equal Opportunities

We are committed to attracting and recruiting diverse candidates.

Anyone who is currently or who has been a Cardboard Citizens’ Member or who identifies as BAME or disabled and meets our minimum (essential) criteria is guaranteed an interview.


Cardboard Citizens is keen to offer its employees progression and training opportunities as part of their employment. All staff work in a flexible manner compatible with their jobs and in line with the company’s policies, procedures and objectives. All job descriptions are subject to review and amendment, in consultation with the employee.


  • Experience of managing and motivating a staff team
  • Knowledge of social sector – particularly advice services, homelessness services
  • Knowledge of arts and cultural activities in a social inclusion and /or regeneration context
  • Experience of securing and managing social sector funding 
  • Knowledge of current issues and policies in the area of arts and inclusion and how this affects homeless people
  • Experience of managing multiple projects / programmes 
  • Experience of devising and managing monitoring and evaluation systems
  • Project development and management skills
  • Strong interpersonal and relationship management skills, in order to work effectively with a wide range of internal and external stakeholders
  • Demonstrable skills in influencing and communication and the ability to be at ease talking to people of all ages, backgrounds and circumstances

Terms and Conditions

Salary: Dependent on experience

Contract: Permanent (subject to 6 month probation) 

Pension: Cardboard Citizens complies with the employer pension duties concerning pensions auto-enrolment in accordance with Part 1 of the Pensions Act 2008. As a result, you will be automatically enrolled into the designated Stakeholder Pension Scheme. If you do not decide to opt-out of auto-enrolment, you will be required to make pension contributions at the level set out in the relevant legislation and you agree to the Employer deducting such contributions from your salary each month.

Hours: Full Time

Holiday: 25 days plus statutory public holiday’s pro-rata

Deadline for applications:  Midday, Thursday 12 September 2019        

Place of work: Cardboard Citizens’ offices, 77A Greenfield Road, London. E1 1EJ

Probationary Period: 6 months

Notice Period: 1 week during probation and 3 months thereafter

More about Cardboard Citizens
Cardboard Citizens

Cardboard Citizens has been making life-changing theatre with and for homeless people for 28 years.

We create great theatre that make... Read more

Refreshed on: 06 August 2019
Closed date: 12 September 2019
Tags: Senior Management

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