Care & Repair Leeds is the award-winning Home Improvement Agency for the city, highly regarded for providing a range of services for older people, disabled people and people living with long term health conditions since 1987 to help them to remain living independently in their own homes.
Our Home Plus (Leeds) service, helping to prevent falls and cold related health conditions, has a vacancy for an Outreach Worker to engage with BAME communities and those living in the most deprived areas of Leeds, to promote awareness of the service, and remove barriers to accessing Home Plus and other health and wellbeing services. As a member of the Home Plus team, you will build relationships with a range of people and organisations, with the aim of increasing referrals to the Home Plus service. Alternative methods to deliver outreach activities and promote the service are being used during the Covid pandemic, including on-line virtual platforms such as Zoom and Microsoft Teams.
We are looking for a highly motivated individual who has experience of outreach work within deprived and BAME communities, the ability to build positive relationships and be a positive advocate for our Home Plus service.
If you are a proactive individual, have excellent interpersonal and communication skills, a flexible approach, and are passionate about tackling inequality and putting people at the heart of service delivery to improve health and wellbeing, we would like to hear from you
To work as part of the team delivering the Leeds City Council and Leeds CCG commissioned Home Plus Leeds service, connecting with BAME communities and those in the most deprived areas of Leeds to educate and raise awareness about the service to improve equality of access, and facilitate increased referral rates, contributing to the vision within the Leeds Health & Wellbeing Strategy 2016-2021 that people who are the poorest improve their health the fastest.
Main Duties and Responsibilities
- To engage with communities, and those who interact with them, to raise awareness and facilitate referrals to Leeds Home Plus service and other community-based services to improve health and wellbeing.
- To contribute to an improvement in the proportion of BAME communities and people living in the most deprived areas accessing the Home Plus service.
- To use the Index of Multiple Deprivation (IMD) to target communities to improve access to Care & Repair services and other third sector and statutory providers.
- To attend the Local Care Partnerships with particular focus in the most deprived areas, to build relationships and integrate the Home Plus service into the collaborative solutions to deliver local care for local people.
- To be pro-active in developing positive relationships with a range of people and organisations, including but not exclusively, Linking Leeds (social prescribing), Neighbourhood Networks, Faith groups and community leaders, children’s centres, homecare providers, GP surgeries and BAME community groups.
- To be involved in projects that improve access to the Home Plus service for individuals, families and carers, such as the Leeds Oak Alliance pilot Hub based in Leeds Teaching Hospitals Trust.
- To attend external meetings relevant to the role.
- To publicise and promote the Home Plus service through flyers, social media, delivering presentations and networking with residents, local groups, community leaders and organisations.
- To keep accurate records and monitoring information, producing written reports as required.
- To support the Home Plus contract performance management, providing the Service Delivery Manager with information on activities and outcomes.
Policies and Procedures
- Adhere to the requirements of the General Data Protection Regulations (GDPR) in respect of client confidentiality and disclosure of data, following information governance policies and procedures at all times.
- Adhere to lone working procedures, recording location and timing of outreach work, and carrying out appropriate risk assessments.
- Uphold and promote Care & Repairs’ Equal Opportunities Policy and ensure effective implementation in all aspects of service delivery and employment.
- Adhere to all policies and procedures set out in Care & Repair Leeds Employee Handbook.
- Demonstrate a personal commitment to the vision and values of the organisation, and actively promote a positive and respectful culture based on the values.
- Demonstrate a positive and proactive attitude.
- Identify own training and development needs in conjunction with the Service Delivery Manager.
- Constructively take part in meetings, supervision, appraisal and other events designed to improve communication and assist with your development and that of the post.
- Take reasonable care of your own health, safety and welfare, and that of other people who may be affected by your actions or omissions, complying with Care & Repairs’ health and safety policy and procedures.
- Undertake any other reasonable duties as required to enable the smooth running of the organisation.
Training / Experience & Qualifications
- Good general level of education or equivalent work-based experience
- Previous experience of working in community outreach and engagement with a diverse range of people within disadvantaged communities
- Experience of lone working and personal safety
Skills/ knowledge abilities
- Commitment to tackling inequality, and putting people at the heart of service delivery, particularly in relation to health and wellbeing
- Non-judgemental and a sympathetic attitude to people living in disadvantaged communities.
- Ability to communicate sensitively and effectively with people from a wide range of backgrounds and cultures, demonstrating a positive customer focus
- Excellent interpersonal skills, communicating clearly and concisely, with the ability to build rapport and listen carefully to people’s perspectives and needs
- Ability to engage with local people via outreach activities such as attending local events and delivering presentations, including to professionals, peers and members of the public.
- Ability to carry out outreach activities via virtual platforms such as Zoom and Microsoft Teams.
- Ability to manage own time, work independently using own initiative, be flexible and work to deadlines
- A good standard of accuracy and attention to detail
- Proficient with Microsoft Office programmes, including Word, Excel, and Customer Relationship Management (CRM) databases
- Ability to be a highly organised, reliable and self-motivated person who can efficiently and effectively manage a wide variety of tasks and objectives, and work well as part of a team or alone
- Willing and able to work in different environments, including being office based and spending a large amount of time on the ground within communities
- Ability to use and interpret data to target communities
- Willingness to undertake personal and professional development and training
- Knowledge and understanding of the requirements under the General Data Protection Regulations in handling confidential information
- Ability to recognise risk and safeguarding issues and follow relevant policies
- Committed to working in ways which challenge discrimination
- Able to travel independently within the locality
- Contacts in the health, statutory and third sector would be useful
- Proficiency in a community language
- Knowledge of the areas of deprivation within Leeds
- Knowledge of Local Care Partnerships
- Experience of monitoring and evaluating work
- Possession of a full driving licence and use of a vehicle
Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the Equality Act 2010 in relation to Disability Provisions. Good mobility will be required.
This post is subject to an Enhanced DBS check
The client requests no contact from agencies or media sales.