Care Management Jobs
Somewhere to shelter, feel safe, leave your possessions and put down roots is one of the most fundamental requirements for human beings, here at Threshold Housing Link we are supporting over 80 service users to do just that.
Our Mission:
To end homelessness. To help vulnerable people create a better life and independence.
Our Aims:
1. To prevent homelessness in Swindon
2. To alleviate the associated social exclusion of homelessness and actively assist recovery from its effects
3. Influence policy that affects homeless and socially excluded people
Job title: Resettlement Manager
Reporting to: CEO
Salary: Between £40,000-£45,000 per annum, dependent on experience.
Location: Swindon
About Threshold
Threshold Housing Link is the leading homeless charity in Swindon, Wiltshire, committed for over 50 years to providing shelter, support and advocacy for individuals experiencing homelessness. We believe in creating a society where everyone has a safe place to call home. Our mission is to address the root causes of homelessness and empower those in need to rebuild their lives with dignity and respect. We are dedicated to making a significant and lasting impact in the fight against homelessness.
Our key services are:
Ø Resettlement support
Ø Floating support
Ø Street outreach
About the role
You will work closely with our new Chief Executive Officer (CEO) and senior management team to ensure good outcomes for our service users during an ambitious expansion programme.
As an experienced and compassionate Resettlement Manager, you will lead our team of Homeless Project Workers and spearhead the transformation of care for service users in our properties. You will bring a strategic and innovative approach to addressing homelessness, with a focus on empowering individuals to achieve long-term stability.
Closing date for applications:
16 May 2024.
This post is subject to a Disclosure and Barring Service (DBS) check. Right to work in the UK essential.
Service Manager - St Martin's House
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- You will manage and lead a 24-hour 16-18 bed new therapeutic support & accommodation service for women from across South London who have experienced homelessness and severe and multiple disadvantage.
- You will lead and develop a team that is focused on building trust through relationships, so that every woman who is supported gets the person-led, trauma and gender-informed support they need in a place they can call home.
- You are a dynamic, inspirational and capable leader, who proactively supports and enables the team to utilise their strengths and work collaboratively to meet the different needs and aspirations of the women we support.
- Your values and practice will align with the Connection’s traits – we are Curious, Safe, Together and Motivated.
- You will have the personal credibility to build confidence across several south London boroughs, specialist NHS teams, and the wider community.
- You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.
It is an Occupational Requirement for this post are open to women only, as permitted under Schedule 9,Part 1, of the Equality Act 2010.
Salary: £41,409
Closing Date: Sunday 28th April
Interview Date: Wednesday 8th May
Full job description can be found on our website.
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.
The charity runs three integrated programmes:
• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.
• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.
• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.
Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.
This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.
We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.
Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.
Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.
Job Title: ADVICE AND ENGAGEMENT WORKER
Responsible to: Head of Margins
Location: Margins Offices at Union Chapel, Islington, London
Salary: £32,500 - £35,000
Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.
Three-month probation, two months’ notice.
23 days annual leave + bank holidays. Workplace pension scheme (NEST)
Start date: May 2024
Purpose of Job:
• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.
• To develop significant contact and liaison with comparable housing and benefits advice organisations.
• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.
• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.
• To Refer Margins guests to relevant internal and external services.
• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.
The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.
Responsible For:
• Working with caseload of guests
• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services
• Identifying opportunities to improve services both at a project and organisational level.
• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.
• Represent the organisation effectively internally and externally.
• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.
• Identify relevant training opportunities in capacity building.
• Initial liaison with and acting as the first referral contact for the Supported Employment Programme
Key Duties:
• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.
• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.
• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.
• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.
• To support newly arrived refugees with their housing and benefit advice needs.
• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.
• To signpost guests to resources that can assist them in finding work.
• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.
• To Support guests on paying their rent, including providing advice on benefits and debt management.
• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.
• To assist guests with backdated claims for Benefit by supporting their applications through to completion.
• To ensure all guests’ files are up-to-date and that data is captured on our management system.
• To provide written reports and statistics as and when requested.
• To attend supervision, training, and meetings as and when required.
• To provide advocacy support to guests as and when required.
PERSON SPECIFICATION
Essential:
• Good knowledge of the benefits system, including Universal Credit.
• Experience of working with homeless and marginalised people and understanding of the issues that face them.
• Experience of working or collaborating with people with mental health issues.
• Experience of working with refugees and their needs.
• Ability to manage challenging behaviours.
• Embrace a strength-based approach.
• A clear understanding of professional boundaries.
• A knowledge of the best practice in Safeguarding Adult procedures.
• Excellent written and oral communication skill.
• Ability to work proactively as part of a team.
• Ability to plan, manage and action follow-ups on time and manage and contain workload.
• Proficient in IT skills and competence in Microsoft Office applications.
• Committed to personal and professional development through ongoing training.
Desirable:
• Minimum of 3 years’ experience of providing advice to vulnerable groups
• Experience of delivering provision for the benefit of vulnerable backgrounds
Equal Opportunities:
• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.
• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.
This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.
How to apply
Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.
Closing date: Tuesday 30 April 2024, 8am
Interviews will take place w/c 13 May 2024
The client requests no contact from agencies or media sales.
The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.
About the role:
The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.
The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.
About you:
- Demonstrable experience of working with people experiencing mental health problems and other complex needs.
- A demonstrable understanding of Mental Health Legislation and how it can be applied.
- A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
- A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
- A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
- A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
- A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
- A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 28th April at midnight
Interview Date: Wednesday 8th May via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.
Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.
About the Role:
As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Thursday 2nd May @ midnight
Interview Date: Monday 13th May or Tuesday 14th May
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.
In this role, you will be responsible for line managing a team of Floating Support Workers and Lead Workers; Coordinating the provision of high-quality Floating Support to a wide range of individuals residing in Westminster or out of the borough in Temporary Accommodation placements
SHP Westminster Floating Support Service is funded by Westminster Borough to provide holistic, dynamic support to residents of Westminster. The aim of the service is to assist vulnerable residents to sustain their accommodation and access appropriate services to enable them to maintain independence and lead fulfilling lives.
About the role:
As the Floating Support Team Manager, you will join an experienced management team to help ensure the delivery of effective and person-centred support services.
You will support the management team to ensure the service is running effectively and the team feel well supported and empowered to undertake their roles. You will monitor quality and the effectiveness of the support services by conducting regular supervisions and supporting with the data collection for reporting purposes.
You will also develop and maintain effective working relationships with a wide range of stakeholders including Clients, Community Mental Health Teams, Housing, Adult Social Care with the aim of promoting collaboration.
About you:
- An Understanding of how to provide effective staff management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
- Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services.
- A good and current understanding of safeguarding issues and procedures
- Experience working as part of a multi-agency partnership to address complex problems and bring about positive change
- Resilience and determination to overcome obstacles and find creative solutions.
- An approach that is analytical, and person-centred, rooted in a strengths and recovery model.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need!
At SHP, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
Important info:
Closing date: 1st May 2024 at Midnight
Interview date: 8th May 2024 via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Night time Support Worker - Waking Shift
Application via the form on the Room at the Inn website only (link to this below ad)
- Hourly Rate - £12 per hour
- 24+ Hour post including weekends - overtime and cover work available
- 5.6 weeks Holidays (Pro Rata)
- Company Pension Scheme
This role will be at Room at the Inn @Museum Street, our 24 hour supported accommodation project.
Our aim is to provide support and short term accommodation for people aged 18+ who are homeless. To assist them to work towards independent housing by providing a settled address, personal action plan and suitable life skills programme.
The duties of this role would include:
~ Developing a personal action plan with residents
~ Assisting residents to access relevant services i.e. GP’s, Dentists, Emergency services if required
~ Assisting residents to attend relevant courses, encouraging confidence and life skills
~ Engaging with service residents to promote well-being, and progress with move on accommodation
~ Working as part of a friendly and supportive staff team
~ Attending Staff and Planning Meetings
~ Attending Staff Supervision
~ Ensuring daily Health and Safety and cleanliness of the buildings communal areas – ready for the following day, these tasks need to be done during the night shift period of 9pm – 9am
~ Room cleaning and turnarounds – ready for new residents, any other relevant additional duties as appropriate within the scheme
Person Specification
Essential
~ Good computer skills, ability to send emails and use general office related software
~ Good interpersonal and communication skills and the ability to work with people with challenging behaviour
~ Good problem solving and listening skills and a non judgemental attitude
~ Ability to work and communicate with a diverse range of people from different backgrounds
~ Knowledge of Homeless Issues, including knowledge of Mental Health and Neurodiversity, learning difficulties, drug/alcohol and other addiction issues
~ Knowledge of relevant support agencies in the Warrington area and nationally
~ Ability to undertake daily cleaning duties to a high standard and report any health and Safety issues at morning handover for the day staff to action
Desirable
~ Relevant NVQ or experience in social care or support work
~ Driving License
~ Knowledge regarding Kitchen Hygiene
Closing date ; midnight 17th April 2024, we encourage early applications as we will be arranging interviews as applications arrive.
Job Types: Part-time (Minimum 120 hours per month and over-time available for the right candidates), Permanent
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mary Jones Court Service in Tower Hamlets.
£31,534.93 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day
The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Service Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Service Manager/Head of Service
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Service Manager/Head of Service, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
Minimum 3 yr experience of supporting vulnerable adults
GCSEs in English and Maths grade A-C
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes
Experience of leading and managing a team
Possess excellent leadership skills with a positive can do attitude
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word
Desirable:
PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Up to date knowledge of current social care legislation
Demonstrable experience of HR processes - Probation,Capability,Disciplinary
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Service Assistant Manager - Housing and Homelessness (Sanctuary Emergency Accommodation)
Salary: £27,810 per annum
Full-time: 40 hours per week worked Sundays to Thursdays 9.00am to 5.00pm
Closing date: 12 noon on 26th April 2024
Interview dates: TBC
Benefits: Employees are eligible for Medicash (a non-contractual benefit), 33 days paid holiday, discount membership of a local gym, and a long service award (after five years).
Our client’s Emergency Accommodation offers short-term accommodation (22 bedrooms), as well as support, meals, and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.
They are looking for a new Assistant Service Manager to support the Emergency Accommodation Manager. The Assistant Manager will focus on the day-to-day operations of the service, supporting staff with service users and delegating responsibilities to the staff team. They are looking for a person who has a desire to help people who are experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience. You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as a person, not just as ‘rough sleepers’ or ‘service users’.
You will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage others enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently, and professionally to any challenges which arise.
If you're interested in this opportunity, apply now with your CV and a Cover Letter to be considered.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a great Tenant Activities and Engagement Officer.
You will make a significant contribution to the future direction of Eldon by adding value, ideas & inspiration and really drive forward our continued success. This is a fantastic opportunity to work for a developing independent and sustainable organisation with tenants at the heart of everything we do.
This is a varied and exciting role, focussing on our tenants who live across four extra care sites and five sheltered housing sites, with the majority being older people.
Key areas of the role are:
· Developing a programme of engaging activities for our tenants
· Engaging with tenants to understand their needs and aspirations.
· Promoting a philosophy of privacy, dignity independence, choice, rights and fulfilment.
· Working collaboratively with colleagues, supporting tenants’ meetings, building networks.
· Supporting volunteering opportunities
You will be joining Eldon Housing at an exciting time in its development and transformation.
To find out more about our work please visit our website.
The ideal person for this role will have the ability to work with older people, particularly those with vulnerabilities and an understanding of the challenges they may face, including living with Dementia. You will be able to deliver creative and engaging activities and understand how to work in partnership with others.
We have some great staff benefits here at Eldon, including:
- Healthcare Cash Back Plan worth up to £1,300 per year on your routine healthcare costs.
- Employee Advice Line, offering a 24-hour confidential advice service.
- Reward Me Now membership (exclusive discounts),
- Employee Recognition Schemes, including Employee Excellence Award
- Additional annual leave with qualifying service.
- A comprehensive induction and training programme with ongoing development.
- Genuine career development opportunities
We will be reviewing applications on an ongoing basis therefore early applications are advised.
In the first instance, please submit an up-to-date CV.
An Enhanced Disclosure and Barring Service check will be required.
Eldon Housing is committed to Equality & Diversity
We will process your data for recruitment purposes only.
Eldon Housing Association – Passionate – Professional - Caring
Our Vision: To be the best provider of affordable housing for older and vulnerable people within our area of operation.
The client requests no contact from agencies or media sales.
Housing Officer
Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?
A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.
Position: Housing Officer – Specialised Supported Housing
Location: Tankersley, Barnsley (with travel from Durham to Worcester)
Salary Range: Circa £28,000.00
Working Hours: 37.5 hours per week, Monday to Friday
About the role:
As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.
Key Responsibilities:
- Delivering housing management services, particularly for vulnerable tenants
- Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
- Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
- Ensuring delivery of excellent customer service tailored to individual tenant needs
- Collaborating with colleagues and partners to achieve shared objectives effectively
About you:
To be successful in the role of Housing Officer you will need the following skills and experience:
- At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
- Knowledge of regulatory standards relevant to the role
- Experience of delivering excellent customer services that meet individual needs.
- Strong IT skills, including proficiency in Microsoft Office
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively to achieve objectives.
- Problem-solving skills with a focus on customer service and satisfaction.
- The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
- CIH, IRPM, or equivalent qualification or degree (desirable).
If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!
You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Post Title Progression Worker
Responsible to Director of Services (subject to review)
Purpose of Post To support users of services through an education, training, and employability programme integrated with SCT’s wider services and enterprise offer, as well as partner opportunities in the wider community. To oversee and coordinate access to SCT’s Training and Development tutor-led activities including art, creative writing, digital skills, gardening, literacy, woodwork, and peer-led ‘Choices’ groups, and to monitor people’s progress over time.
Salary Up to £27,488 (£34,360 FTE)
Hours 28 hours per week Monday to Friday (specific days negotiable)
Location SCT Recovery Hub (Shoreditch) and other SCT locations
Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical support and training to people affected by homelessness and addictions so they can rebuild their lives. We have a Recovery Hub in Shoreditch, where we run an abstinence-based residential recovery service (‘Acorn House’), and a Training and Development service, including tutor-led art, creative writing, digital skills, gardening, literacy, and woodwork. In addition, we run Housing First and Supported Housing services, both in East London. We also have eight charity shops and two social enterprises, which give us a presence in the wider East London community while generating valuable funds.
Our ‘SCT in the Community’ strategy seeks to make SCT’s core offer combining enterprise, housing support, therapeutic support, training and development more available to all the neighbourhoods where we have a presence. SCT’s shops are great opportunities for local people to connect with SCT in many different ways, to build relationships, participate, and celebrate their gifts. This is an approach we are keen to develop alongside our accompanying strategy to develop our ‘SCT Women’s Service’ to provide residential treatment for women.
You will be joining a team that is committed to working collaboratively, sharing knowledge, ideas, and skills to create a supportive culture. This is something we are proud of and believe is at the heart of our success.
We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and we welcome applications from a wide range of candidates regardless of age, race, gender identity, sex, sexual orientation, religion, or disability. We select candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of SCT.
Role and Responsibilities:
We are dedicated to supporting those who access our Training and Development service to explore further Education, Training, and Employment (ETE) opportunities as part of SCT’s Progressions Programme, both within and outside of SCT. This includes those in early recovery who are resident in our abstinent-based recovery service (‘Acorn House’), as well as those in our move-on house and the wider community who may be more established in their recovery. SCT’s Progression Worker supports those accessing our services to explore ETE opportunities, offering tailored, individually specific support to help them reach their full potential. SCT’s Progression Programme is centred on empowering people in recovery to cultivate confidence and realise their potential.
SCT Progressions Programme
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Identifying SCT residents and students ready to pursue ETE opportunities:
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Collaborate with SCT tutors and managers, particularly the Therapeutic Programme Manager and Supported Housing Manager, to identify those who may benefit from the support on offer.
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Cultivate strong relationships with SCT’s social enterprises and shops to establish clear pathways for volunteering and trainee opportunities for those who access our services.
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Conduct assessments, develop and implement individualised Progression Plans, and evaluate progress according to each person’s needs, strengths and aspirations, involving key internal and external partners as appropriate.
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Providing information, advice, and guidance regarding ETE opportunities:
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Offer information, initial advice, and guidance on employment, voluntary work, and further education opportunities.
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Promote SCT's work to external partners to maximise ETE opportunities for those who access our services.
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Make referrals for placements, volunteering experiences, apprenticeship schemes, colleges, and other external programmes.
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Support individual users of services with referrals and applications for ETE opportunities.
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Maintain partnerships with relevant ETE providers to offer diverse opportunities to users of services.
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Work with corporate partners offering employability opportunities to users of services.
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Design, develop, and deliver employability workshops as required.
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Oversight of users of SCT services volunteering in SCT’s social enterprises and shops:
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Match potential volunteers to SCT volunteering opportunities.
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Support potential volunteers with applications for volunteering opportunities.
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Liaise with colleagues who will be managing volunteering experiences.
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Conduct risk assessments.
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Support volunteers on an ongoing basis.
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Hold regular review meetings with volunteers, and SCT colleagues.
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Monitoring, evaluation, and reporting:
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Maintain accurate records of activities, outcomes, and feedback, including monitoring of In-Form, SCT’s bespoke CRM data management system.
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Input relevant data to In-Form to track participants’ progress.
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Identify success stories of participants overcoming significant barriers to learning and work.
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Collaborate with colleagues to celebrate success stories through various channels.
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Participate in quality improvement activities, staff development opportunities, and self-evaluation.
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Assist Fundraising, Communications, and Marketing colleagues in preparing funding applications and reports.
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Providing Ongoing Support to Progression Alumni:
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Conduct regular check-in calls/meetings with users of services.
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Direct users of services to relevant support services, where necessary, for maintaining their recovery.
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Organise an annual Progression Alumni event to celebrate service users' achievements and maintain contact.
SCT Training & Development
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Co-ordinating the enrolment process for Training and Development activities for SCT residents and non-residents
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Ensuring plans are developed for those participating in Training and Development activities to progress according to their needs, strengths, aspirations, and available opportunities, including consideration for SCT’s Progressions Programme.
PERSON SPECIFICATION
Essential Skills:
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Demonstrated experience engaging vulnerable, long-term unemployed adults in relevant educational, employment, and training programmes.
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Understanding of addiction and recovery.
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Excellent communication skills with the ability to engage with a range of people including users of services, corporate volunteers, funders and trustees.
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Working knowledge of welfare benefits and experience supporting of supporting people to maximise their income.
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Strong networking skills and the ability to establish new working relationships with ETE providers.
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Ability to work independently and demonstrate good organisational skills.
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Good basic IT skills, including proficiency in MS Word and basic data entry.
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Team-oriented attitude in collaborating with different services and disciplines.
Ethos:
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Commitment to ensuring compliance with SCT’s Equal Opportunities Policy.
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Adherence to all statutory and legal obligations, including data protection laws.
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Environment:
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Ensuring a safe and secure environment for users of services, free from alcohol, drugs, abusive behaviour, and exploitation.
Finance and Budgeting:
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Operating within agreed budgets and complying with SCT’s financial control procedures.
Management:
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Compliance with Line Manager’s reporting requirements.
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Willingness to undertake other delegated tasks as necessary for the overall work of SCT.
The client requests no contact from agencies or media sales.