Care Management Jobs
For over 500 years, Guy’s and St Thomas’ Foundation have been a constant in London’s ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.
As an independent organisation, Guy’s and St Thomas’ Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy’s & St Thomas’ Charity, Guy’s Cancer Charity & Evelina London Children’s Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.
This is an opportunity to join the Guy’s and St Thomas’ Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income – this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it’s family of linked charities.
The Supporter Care Manager will manage and lead the Supporter Services function to provide an exceptional service to supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling.
You will continually review and challenge the functions processes to identify improvements and efficiencies in order to continually improve their supporter offer and ultimately increase fundraising income and donor retention.
To be successful in this role you will have management experience in a customer service environment, ideally within Raiser’s Edge or a relationship management database. You will be able to gather, analyse and report on key metrics with the ability to work systematically and accurately under pressure.
To apply, please either send an updated CV in response to this advert, or contact Chenda McManus at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.
Guy’s and St Thomas’ Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are working in partnership with the Pontesbury Project, who are looking to appoint an experienced Registered Care Manager (NVQ level 5 qualified) to help lead the service, and ensure the continued growth and development of their care provision and maintaining outstanding quality care.
Pontesbury Project is a local charity providing care and homes to adults with learning difficulties in a caring, fulfilling, meaningful and nurturing environment. The Project now cares for around 16 residents, has 13 properties, and employs around 50 staff who provide high quality, specialist, person centred support to individuals some of whom have severe learning disabilities and challenging behaviours, many of whom require 1-to-1 support.
This is an exciting opportunity for a motivated individual with a passion for care to help lead the service. The new Registered Care Manager will have strong communication and interpersonal skills, playing a significant and valued role working alongside the Nominated Individual and Trustees to ensure the service develops, continues to perform at the highest-level and adheres to all legislative requirements. In addition, the successful candidate must meet CQC Registered Manager requirements.
You will have:
- Experience of a working as a care manager or looking to take the next step in your career
- Excellent communication skills, (oral and written) enable to work closely with families, service users, team leaders, and staff
- Excellent understanding of Care Quality Commission’s regulations and standards
- Strong organisational skills with the ability to prioritise, and accurate record keeping in line with all legislative requirements
- Level 5 NVQ qualification or working towards
You will demonstrate passion, honesty, trust, and integrity, be an effective leader with the ability to motivate and develop a committed and highly trained workforce, including support workers and team leaders.
Please note you will need an Enhanced DBS, provided by the charity, and you will be expected to participate in an on-call rota to ensure emergency cover and a 24-hour support.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date for applications: 26th April 2024, however, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.