Manchester, Greater Manchester
£24,000 - £28,000 per year
Contract, 6 month contract, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Care4Calais is looking for a resourceful, ambitious and experienced Operations Coordinator to lead on delivery of aid to Afghan refugees in Manchester and the North. The role will focus on building a diverse volunteer team, creating relationships with local authorities and leading on delivery of aid and related logistics across the North. This is a crucial hire for the organisation as we enter a new phase of work and there is huge scope to make the job your own.

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in Northern France, Belgium and the UK. We believe in a fair and tolerant British society and advocate for a welcoming and inclusive attitude towards refugees.  We have worked In Northern France and Belgium for five years, delivering direct aid and social support to 3,000 refugees sleeping rough near to Britain’s coast.  Our UK operation launched in July 2020 and now works with approximately 3,500 asylum seekers in the UK.  We provide direct aid and assistance with access to services including legal aid and medical support.   

The complex logistics of managing a large influx of aid, ensuring a high level of quality control, and distribution to vulnerable individuals across the north will be a key challenge.  Candidates will naturally need strong organisational skills, and have the temperament to make numerous important, and compassionate, decisions every day.  

With a changing team of hundreds of volunteers, the relationships you build with your voluntary team leaders will be key to the success of this role.  

The Operations Coordinator will be required to: co-ordinate operations and lead teams distributing aid to refugees in challenging situations; coordinate and motivate teams of volunteers; and manage warehouse operations and logistics.

The refugee crisis is politically controversial, and the debate and sensitivity around this often heightens within Europe.  An awareness of the risks and consequences of public actions and statements by of our personnel is therefore necessary.   


The candidate needs to display clear leadership ability, with the capability to act with initiative and drive in a variety of situations. Requires a positive mental attitude with a warm friendly persona, who will be able to motivate and enable volunteers to complete challenging jobs over long hours in our warehouse and coordinate distributions across the region. Also needs to be aware of surroundings, risk management and safety issues. Is required to present a professional, respectful attitude towards hotel and government authorities to facilitate the charity’s relationships.


Lead Distributions

Will be required to lead distributions of essential supplies and clothing, ensuring volunteer safety and smooth beneficiary experience through calm confident leadership. Will be able to clearly brief volunteer teams on safety procedures and structured distributions. Will manage large volumes of data coming in from across centres ensuring a good knowledge of conditions across the region with support provided as appropriate.

Lead Warehouse Work

Will have the ability to motivate volunteers in warehouse operations, enabling a positive work environment and solving problems as they arise. Will be able to quickly train and brief volunteers in sorting and organising donations, ensuring quality checks and procedures are adhered to. Will have knowledge of or be open to learning basic warehouse management and storage procedures, recognising the importance of tidiness and maintaining order to enable quick access to resources.

Manage Volunteers

Will be capable of managing volunteer motivation and expectations, with respect to activities likely to be conducted, and the importance and relevance of these actions to the overall operations conducted by the charity. Will have ability to challenge and motivate people to approach new situations whilst recognising individual limitations and difficulties. Will enable a good working environment by mediating volunteer differences and leading by example with acceptance of a range of attitudes, backgrounds and cultures, recognising that each volunteer has an ability to contribute if utilised in the right manner.

Secondary Desired Functions

Degree in appropriate field

3 years or more driving experience

Experience working in volunteer organisations

Word processing and data entry skills

Note: the above represents a challenging role which will enable development and demonstration of high level skills,.  Appropriate training and support will be provided

Please provide a covering letter that explains why you are suitable for this role and why you want to work for Care4Calais - we will only consider applications that are accompanied by a covering letter.


More about Care4Calais

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the worst conditions... Read more

Refreshed on: 09 October 2021
Closing date: 24 October 2021
Tags: Project Management, Operations
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