Manchester, Greater Manchester (On-site)
£20,000 - £22,000 per year
Contract, 6 month contract, Full-time
Job description

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the UK, Northern France and Belgium.  We believe in a fair and tolerant British society and advocate for a welcoming and inclusive attitude towards refugees.

Over the last eighteen months the charity has grown significantly and is now supporting thousands of refugees across the UK, as well as running on the ground operation across Northern France and Belgium. We looking for a resourceful, ambitious and experienced Operations Coordinator to lead on delivery of aid to refugees around the country. The role will focus on building a diverse volunteer team, and leading on delivery of aid and related logistics across the UK.

The complex logistics of managing a large influx of aid, ensuring a high level of quality control, and distribution to vulnerable individuals across the UK will be a key challenge.  Candidates will naturally need strong organisational skills, and have the temperament to make numerous important decisions every day.  

With a changing team of hundreds of volunteers, the relationships you build with your voluntary team leaders will be key to the success of this role.  The Operations Coordinator will be required to: co-ordinate operations and lead teams distributing aid to refugees in challenging situations; coordinate and motivate teams of volunteers; and manage warehouse operations and logistics.

The refugee crisis is politically controversial, and the debate and sensitivity around this often heightens within Europe.  An awareness of the risks and consequences of public actions and statements by our personnel is therefore necessary.   

This is a fantastic opportunity to join a highly-committed team of game changers dedicated to improving the lives of refugees.

The position is initially fixed-term but has the prospect of becoming permanent. 

Your responsibilities will include: 

Managing warehouse operations

  • Manage the day to day operations of the Manchester warehouse;
  • Sort donations and ensure high quality standards and procedures are adhered to;
  • Ensure health and safety procedures are followed, and maintain order and tidiness to enable quick access to resources;
  • Ensure stock levels of core resources are maintained and communicated on a regular basis to C4C groups;

Volunteer Management and Recruitment

  • Ensure regular engagement and recruitment of volunteers via social media channels;
  • Training and brief volunteers in sorting and organising donations, ensuring quality checks and procedures are adhered to;
  • Motivate volunteers in warehouse operations, enabling a positive work environment, mediating volunteer differences and leading by example with acceptance of a range of attitudes, backgrounds and cultures recognising that each volunteer has an ability to contribute if utilised in the right manner;
  • Exploring new volunteer recruitment avenues and maintain current relationships with linked voluntary organisations;

Distribute aid around the UK

  • In conjunction with Logistics and Operations, organise aid to be delivered around the UK;
  • Recruit and manage volunteer drivers;
  • Manage competing priorities of aid between the groups effectively and fairly;

Lead Distributions

  • Plan and lead distributions of essential supplies and clothing;
  • Ensure volunteer safety and smooth beneficiary experience through calm confident leadership;
  • Ensure pre and post briefing of volunteer teams on safety procedures and structured distributions; 
  • Maintain strong relationships with hotel and local authorities and local C4C groups; 



Essential Skills and Experience 

  • Experience in volunteer management and recruitment; 
  • Experience managing and motivating large and small teams; 
  • Experience establishing and maintaining operational systems and processes;
  • Self-motivated and used to managing multiple priorities to meet deadlines;
  • Able to build positive relationships with a range of stakeholders;
  • A high level of discretion and diplomacy;
  • Good decision-making and negotiation skills;
  • Excellent verbal and written communication skills;
  • A commitment to continuous learning and improvement;
  • Strong digital literacy, including ability to work on Google Workspace and Office 365;

Desirable Skills and Experience 

  • 3 years or more driving experience; 
  • Experience managing second hand donations;
  • Experience managing warehouse operations;
  • Practical experience of working in a refugee related or human rights organisation;
  • Experience working with remote teams from different cultural background;


Please provide a covering letter that explains why you are suitable for this role and why you want to work with Care4Calais - we will only consider applications that are accompanied by a covering letter.

More about Care4Calais

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the worst conditions... Read more

Refreshed on: 27 May 2022
Closed date: 31 May 2022 at 18:37
Job ref: Operations Coordinator - Manchester
Tags: Volunteer Management, Operations