£28,000 - £32,000 per year
Permanent, Contract, One year, Full-time
Job description

We are recruiting a Field Operations Manager to lead our team on the ground in France.  You will oversee the work of 20-30 volunteers who support thousands of refugees who are sleeping rough in incredibly harsh conditions.  This is an excellent opportunity to gain first-hand experience of leading overseas humanitarian aid delivery under complex and stressful conditions. While this is a challenging position, you will be given a thorough induction and support from others who have undertaken this role.  Reporting directly to the CEO you will be supported on the ground by the Field Operations Coordinator.

There are complex challenges to meeting the varying needs of thousands of refugees spread across northern France and Belgium. The people we support depend on NGOs for their day to day survival; we deliver food, clothes, sleeping bags and tents; we provide phone charging, phone and bike repairs, first aid, activities and emotional support.  Candidates will need naturally strong leadership skills and have the temperament to make numerous important, compassionate decisions every day.

With a changing team of more than 500 volunteers assisting us in 2021, the relationships you build with your team will be critical to the success of this role.  We have recruited some strong team leaders who are highly valued and truly live our values.

The Field Operations Manager will be required to oversee operations and be responsible for distribution of aid to refugees in challenging situations. In addition, you will run warehouse operations and logistics, including purchasing and financial management; manage and motivate groups of volunteers; liaise with other NGOs and local authorities; report to the CEO and the board on the above.

The refugee crisis is politically controversial, and the debate and sensitivity around this topic can be intense.  You may be required to liaise with journalists and visiting dignitaries and an awareness of the risks and consequences of public actions and statements by our personnel is therefore necessary.

Our Ideal Candidate

The candidate needs to display evident leadership ability, a high level of organisation and the capability to act with initiative and drive in various situations. Requires a positive mental attitude with a warm, friendly persona who will motivate and enable volunteers to complete challenging jobs and coordinate service delivery. Also needs to be aware of risk management and safety issues, safeguarding and compliance.  Will be required to present a collaborative attitude towards other NGOs.

Essential Duties, Responsibilities & Functions

Plan, and execute distributions of essential supplies and clothing, ensuring volunteer safety through calm confident leadership. Will be able to clearly brief volunteer teams on safety procedures and structured distributions within informal settlements. Will possess ability to assess threats and reduce tensions through appropriate body language and measured verbal communication with a variety of cultures and backgrounds.

Coordinate the work of staff and volunteers, managing volunteer motivation and expectations, and encouraging best practise and inspiring optimal behaviours.  Can challenge and motivate people to approach new situations whilst recognising individual limitations and difficulties. Will enable a good working environment by mediating volunteer differences and leading by example with acceptance of various attitudes, backgrounds and cultures, recognising that each volunteer can contribute if utilised appropriately.

Manage purchasing, logistics and finances and provide reporting to senior management. Liaise with central comms to provide contacts and content for social media and recruitment.

Represent the charity at external meetings and with external parties, contributing to its overall aims and objectives.

Please provide a covering letter that explains why you are suitable for this role and why you want to work for Care4Calais - we will only consider applications that are accompanied by a covering letter.


Please note that due to the high number of applications received we will only reply if we are taking your application forward. We sincerely apologise for this and thank you for your interest in our charity


More about Care4Calais

Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the worst conditions... Read more

Refreshed on: 25 October 2021
Closed date: 09 November 2021
Tags: Intl Development, Operations