About the role
The role provides residents with complex needs a personalised case management support to help them be reconnected, turning assessments into a practical action plan which fully involves the resident. They will ensure that the work they do is properly recorded and as appropriate is entered clearly onto CHAIN.
To be successful in this role you will need to have a demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse, and complex needs. You will also need good IT skills (particularly Microsoft Office packages) and an awareness of issues facing single people that experience homelessness or rough sleeping. A proven track record working within local authority, volunteering, independent, charity or a social housing association is also a real advantage.
It would be an advantage if you had a full current driving license and a successful track record in developing services in response to changing needs and demands.
- Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
- Ability to interpret and communicate the meaning of legislation, policy, guidance, research, and information on best practice
- Sound knowledge and understanding of the issues affecting supported housing and vulnerable customer groups
- Qualifications relevant to supporting vulnerable adults
This position does require an ability and willingness to work shifts including evenings, weekends, and waking night shifts on a rota basis.
Our people are the key to our success. We aim to attract a diverse community of employees and volunteers from a broad range of backgrounds, demographics and cultures, and create an inclusive environment in which everyone can succeed and flourish. We want to foster a culture in which everyone is united around our shared vision, values and common purpose, and in which individuals are active participants and stakeholders in our success.
During the COVID-19 pandemic face to face interviews may be substituted by video conferencing interviews to respect social distancing and keep people safe.
The closing date given is a guide only. There may be some occasions where we might have to close a vacancy once enough applications have been received. Therefore, we ask you to submit your application as early as possible to avoid disappointment.
Due to high volumes of applications, we are unable to respond to applicants who are not shortlisted for an interview.
To have an informal discussion about this opportunity, discuss support for disabled applicants or to find out more about our commitments to diversity and inclusion please contact the People Team.
This post is subject to an Enhanced DBS check.
The client requests no contact from agencies or media sales.