Liverpool, Merseyside
£22,000 per year
Permanent, Full-time
Job description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The National Citizen Service (NCS) is a flagship policy at the heart of the coalition government’s vision for building a Big Society.  The programme brings together 16–17-year-olds from different backgrounds in a summer programme which includes adventure, discovery and meaningful social action.  NCS aims to support participants’ personal and social development and help them develop the confidence, skills, and attitudes they need to take on active roles in their communities and develop themselves for their own future.

Job Description

To provide office management and administrative support to the NCS regional team. The role will include day to day management of the office and liaising with Catch22 internal HR and payroll to ensure that seasonal staff are ready to go on Programme.

To review incoming correspondence and to prioritise matters for the Manager’s attention, responding to administrative requests and routine issues subject to considerations of commercial sensitivity and confidentiality.

To manage the day to day running of the office environment and coordinating facilities, scheduling and organising meetings and office hospitality.

 To distribute information and programme updates to projects and partners, via e-mail and hard copy, as instructed by the Contract Manager. Including support to monitor internal reporting requirements.

 To develop and maintain effective administration systems for the National Citizen Service and National Programmes, including maintaining up to date work diaries and arranging travel and accommodation for the team.

To support regional teams to recruit the volumes of seasonal staff required through management of smart recruiters and supporting at recruitment events when required.

To manage the onboarding process of all seasonal staff in line with Catch22 safer recruitment policy and ensure that staff are ready to go out on programme.

To support regional teams in the assessment and selection process for seasonal staff and play a pivotal role in the retention of staff through ongoing communication and social media.

To manage the timesheets process for seasonal staff to ensure staff are paid correctly and on time through liaising with Catch22 payroll.

To support NCS delivery and recruitment teams with data inputting, including expressions of interest forms from service users.

To support with the secure handling of cash and data records in the office, ensuring that processes are followed when signing monies in and out of the office.

The manage CRM systems to ensure compliance against contractual requirements relating to staff onboarding, including ensuring that all DBS and data is recorded accurately.

To monitor CRM reports daily to identify any data quality issues on the CRM system and to raise any issues with relevant managers.

To assist with Health & Safety functions of the office and ensure that all health and safety processes are up to date.

For full job description please click here.



  • A-levels or equivalent 
  • Excellent communications skills orally and written
  • Prioritisation of administrative duties
  • Good time management
  • Accurate date inputting of data on database
  • High attention to detail
  • Able to work off initiative as well as being able to be an effective team member
  • Clear understanding of Catch22 and its vision, mission and ethos
  • Experience of working in an administrative role
  • Minute taking and distribution at a strategic level
  • Practical experience of supporting and organising events
  • Experience in the recruitment, selection and onboarding of staff
  • Office management experience
  • Ability to communicate at all levels
  • Ability to work under pressure and manage multiple priorities
  • Proficient in use of IT and new media technology

Additional information

You will report directly to the Regional Manager. Successful NCS delivery also relies on developing good relationships with internal Catch22 HR and Finance services.

Salary: £22,000 pa

More about Catch22

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that ... Read more

Refreshed on: 05 December 2021
Closed date: 16 December 2021
Tags: Admin, Management

The client requests no contact from agencies or media sales.