Welwyn Garden City, Hertfordshire
£23,000 per year
Contract, Full-time
Job description

Case Manager - Vulnerable Victims


Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county.

Job Description

As a Vulnerable Victims Case Manager, you will be the named and allocated worker providing support to victims and witnesses in Hertfordshire. You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.

This is a great opportunity to join this growing service.

Your main day to day responsibilities include:

  • To provide a service to all victims and witnesses as appropriate

  • To manage a caseload of assigned victims and witnesses

  • To become the assigned, allocated and named Case Manager who will work progressively and consistently with each victim or witness

  • To access and guide victims and witnesses through administrative information and advice package including the use of a web based information tool to inform victims at each stage

  • To work as part of a Victim Service team to ensure the delivery of high quality restorative justice

  • To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody

  • To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements, court proceedings and wider criminal justice system procedures
  • To follow robust operational procedures to manage victim contact through phone line access, secure email access, secure text messaging, postal correspondence and web chat
  • To ensure that victims, witnesses and professionals are provided with a robust introduction to the service, including; referral pathways, support services and the Victim Service’s offering



Essential criteria

  • Experience of working with highly vulnerable people
  • Experience of working partnership with stakeholders and other providers to deliver high quality services
  • Experience of managing a caseload and identifying, developing and delivering appropriate interventions
  • The ability to contribute to on-going assessments of the support needs of service users and to provide appropriate advice and support for them, their families and other professionals
  • A passion for achieving positive outcomes for victims
  • Ability to demonstrate professional empathy with those suffering discrimination and disadvantage


Additional information

  • Salary: £23,000 per annum (Grade C, Zone 3)
  • Contract: Fixed term contract until 31st March 2022. 37.5 hours per week, some unsociable hours may be required.
  • Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check
More about Catch22

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that ... Read more

Refreshed on: 24 February 2021
Closed date: 26 March 2021
Job ref: REF1261I
Tags: Advice, Information, Social Care/Development

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