Wigan, Greater Manchester

£17,005.94 pa (pro-rated to £13,788.60 for 30 hours per week)

Permanent, Part-time


About the organisation

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that ... Read more

Job Description

We are looking for a part-time (30 hours per week) Case Worker to provide one-to-one, casework-based support to young people aged 16-25 with the aim of helping them find and secure accommodation.

As a Case Worker, you will deliver needs led, comprehensive support packages to users of the service, while helping to reduce the impact of anti-social behaviour on the individual and wider community. 

You will help develop positive relationships between the young people we work with, their families and peers and the local community. You will also be assisting in the delivery of services that will help young people develop the personal and educational skills to contribute positively to their community.

As a Case Worker, your main tasks will include:

  • Provide one to one, casework based support to young people aged 16-25 with the objective of them finding, getting and keeping accommodation. This will be achieved through the effective management of a designated case load and the addressing on multiple, complex needs including:
    • Housing and accommodation matters
    • Maximising income – Managing benefit streams and/or accessing employment.
    • Addressing offending or anti-social behaviour issues – signposting or direct intervention
    • Health and well-being development 
    • Development of social and independent living skills.
    • Enabling young people to identify and achieve their aspirations.
  • Maintain up-to-date, accurate and detailed case file administration in line with service operating procedures, organisational protocol, commissioner requirements and statutory obligations such as Data Protection Act.
  • Participate in the referral and assessment process for young people referred to Catch22 in line with the Wigan Wellbeing and Resilience Service referral process.
  • Attend a range of multi-agency meetings including partnership meetings, case conference meetings and support strategy meetings to represent the view of Catch22 in accordance with the needs of the young person.
  • Assist partner referral agencies in the delivery of any joint-agency plan as agreed with Catch22 and ensure that all local, national and statutory protocols are adhered to, with particular reference to safeguarding and public protection matters.
  • Where safeguarding concerns are identified, respond appropriately by supporting the child and their family and referring the information formally to Children’s Social Care in accordance with the requirements of Catch22’s safeguarding policy and guidance.
  • Uphold the Catch22’s equal opportunities policies and practices in carrying out your main responsibilities.
  • Ensure protocols regarding confidentiality are maintained.
  • Maintain an interest in and a good working knowledge of welfare rights, education, employment and training, housing, criminal justice system, social inclusion, sharing this knowledge as required.
  • Design & deliver meaningful service user participation, enabling the people we work with to have input into the service we deliver.

Reporting to Senior Service Coordinator, you will  be responsible for developing and/or maintaining close working relationships with key agencies and partners, in order to deliver and improve the provision of services for young people

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

Our Wigan Service offers support with day-to-day living skills for young people at risk of losing their home. 

After an interview, a support worker is allocated to each young person. They produce an individual plan designed around their specific needs and goals. The support worker will meet with the young person in their own home, helping with:

  • setting up and maintaining a home
  • paying bills, managing benefits and budgeting
  • accessing education, training and employment
  • form-filling, applying for grants and funding
  • keeping healthy through cookery and fitness sessions
  • dealing with housing tenancy issues.

You will be able to demonstrate a clear understanding of the support required by young adults with complex and multiple needs.  Ideally, you will also ave a professional qualification in support/ social/youth or community work. However, while a qualification is desirable, it is not essential if considerable experience in a related field can be demonstrated.

Essential Experience

  • Minimum of 1 years experience of working with young people aged 16-25
  • Ability to work on an inter-agency basis
  • Working knowledge of welfare benefits and housing rights
  • An awareness and understanding of the issues that affect young people aged 16-25.
  • Experience of inter-agency working

Desirable Experience

  • Experience of working with offenders.
  • An understanding of the Homelessness legislation
  • An understanding of tenancy management issues
  • Experience of delivering Service User involvement activities

Essential Knowledge & Skills

  • An understanding of the risk factors, working with and for vulnerable young adults.
  • Knowledge and understanding of child and vulnerable adult protection legislation.
  • Ability to work as part of a team and on own initiative.
  • Ability and willingness to undertake lone working.
  • The ability to contribute to on-going assessments of the support needs of young people and to provide appropriate advice and support to them.
  • Ability to demonstrate empathy with those suffering discrimination and disadvantage.
  • General organisational and administration skills.
  • IT literate.
  • Risk assessment skills.

Additional information

Salary: £17,005.94 Full time equivalent, pro-rated to £13,788.60 for 30 hours per week.

Contract: Part-time, 30 hours per week

This role is subject to an Enhanced DBS check.

You may be required to work outside of service core hours. 

You will need access to a car, a current full driving licence and full insurance for business use of the vehicle. You will need to undertake significant travel within the Wigan & Leigh area as required for the delivery of support.

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