This post presents an exciting opportunity to become frontline practitioner within our Finance, Benefit and Debt (FBD) services in the London region. Commissioned by HMPPS these services are focused on supporting adult male ex-offenders to understand motivations, rationale, habits, behaviours and social capital, which explain root causes for FBD needs, and address them.
This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations
Financial Wellbeing Advisers manage a caseload of Service Users and complete ongoing assessments and management of each Service Users needs, capacity, opportunity and motivation to rehabilitate. They deliver and access interventions that support rehabilitation working in partnership with a range of local providers and taking account of available risk information.
The role will be based in the community and will require travel across various delivery sites across London. It may also require some occasional travel to other regions to access training and develop links with partnership agencies.
As a Financial Wellbeing Adviser your main accountabilities will include:
- Undertake structured assessments to understand specific finance, benefit and debt needs of the Service User using ‘Outcome star’ & construct tailored action plans in line with their specific needs, complexity level, Risk factors & protected characteristics.
- Support service user to claim the correct benefits, gain access to relevant entitlements, and manage under/overpayments
- Support service user to obtain a national insurance number, personal photo identification, birth certificate or other documentation.
- Provide advice, guidance and information on statutory and non-statutory service provision within service user’s Local Authority and support the service user to access and sustain engagement
- Help service user’s to access banking and financial services to meet FBD needs. Through supporting service user’s to develop online banking skills.
- Sign-post service users to relevant agencies/organisations that will support them with their finance, benefit or debt needs.
- Utilise resources available to you to address hardware/software issue of digital inclusion, and access digital resources.
- Provide advice and guidance ensuring FBD issues do not prevent service users from accepting job opportunities.
- Support service users to develop a personal budget
- Support service user to understand how they can avoid benefit sanctions
- Utilise our FCA registered Adviser to support and advocate for service users to address their complex debt issues requiring legal, financial or regulatory advice
- Provide advocacy support to negotiate with creditors or source appropriate court/tribunal representation
- Utilise our evidence-based structured interventions, and co-design and deliver tailored specialist training/courses/interventions to develop service users’ financial literacy, including budgeting and personal financial management.
- Provide advice and support for them to better understand loans, including pay-day loans, Buy-Now-Pay-Later, and Universal Credit advances, to those who have a loan, and those who have not yet made their decision.
- Refer/book/follow-up service user appointments with FBD1-A organisations
- Support service users to develop a debt management plan, including helping them identify priority debts (legal status, repayment amount, interest rate), and plan debt repayment based on their budget
- Use Action Planning to identify service user needs for financial products e.g. contents/life insurance and pensions/SIPPs.
- Provide access to hot desks for service users to access information, emails, apply for benefits/jobs, or drop-in for wider support/signposting
- Liaise with the Probation Practitioner in relation to risk of abusive behaviour/harm.
- Engage with family members/significant others liaising with Probation Practitioner in relation to safeguarding/social care issues
- Use strengths-based approaches.
- Design/deliver sessions to address financial issues/enable service user to manage finances more efficiently.
- Support service user to attend/engage with appointments.
- Inform, consult and involve service user in determining rehabilitation plans and activities.
- Work with colleagues and partners and engaging peer and volunteer mentors where provided to ensure that offenders comply with agreed activities and enable access to resources that support rehabilitation.
- Engaging and motivating service users to take part in sessions .
- Actively promote equalities and diversity taking account of each Service User different needs.
- Maintain records in accordance with Probation, Prison and Organisational policies and procedures.
- Use relevant information and technology appropriately with proper attention to data security.
- Engage in supervision and appraisal meetings with the line manager and take opportunities to undertake further personal development activities.
- Maintain personal responsibility to ensure absenteeism and lateness is monitored effectively ensuring compliance does not fall below the agreed levels for the organisation following the direction of Catch22 policy to seek support and guidance where unique circumstances may occur.
- Ensure that you maintain high standards of professional performance at all times through adherence to the Catch22 policies and procedural frameworks
The client requests no contact from agencies or media sales.