KT22, Leatherhead

£23,000 (Pro rata)

Permanent, Part-time

REF243M

About the organisation

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that ... Read more

Job Description

In the role of Volunteer & Mentor Co-ordinator you will be co-ordinating volunteers in delivering support and engagement activities with young people within our Surrey Young Peoples Substance Misuse Service. You  will be working with a team who deliver substance misuse interventions and support to young people and their families across Surrey.  The role is part-time and flexible working arrangements will be considered.

The main focus of this role is to coordinate and line manage volunteers in line with Catch22 policy and procedures.  You will be responsible for the training and supervision of volunteers, ensuring that they are able to safely provide outreach and community-based activities and follow up for young people who require substance misuse education, advice/information and targeted or structured support.

You will be managed by the Senior Substance Misuse Practitioner and will be working with the Service Manager, other Senior Practitioners and other substance misuse practitioners in the team as well as other services to provide appropriate targeted activities in the community including health fairs, training, events and presentations. You will be supporting the delivery of volunteer activities in contacting and involving young people in focus groups and service evaluation.

We offer a range of training opportunities that will help you develop in your role.

Main Duties and accountabilities

  • Coordinate the volunteer service with duties including:
    • Line Management supervision and support
    • Recruitment, induction and training in line with Catch22 policy and procedure
    • Allocation of work
    • Safeguarding
  • Where safeguarding concerns are identified, to respond appropriately by supporting the volunteer, the child and their family and referring and sharing information with Children’s Family Services in accordance with the requirements of Catch22’s safeguarding policy and guidance.
  • Develop and deliver an engaging induction and on-going training programme for volunteers, which educates them in relation to the volunteer roles, professional practice, standards and expectations.
  • Communicate regularly with the Service’s Senior Practitioner and other agencies to ensure that volunteers are placed appropriately to support both the service and volunteers development.
  • Ensure records of involvement with young people/adults and families are appropriately completed in accordance with GDPR and Catch22’s monitoring and recording standards and requirements.
  • Complete accurately data returns and reports for to service manager as required
  • Attend any meetings training and volunteering conferences / seminars and events agreed with the service manager. Representing and promoting the service effectively and professionally where appropriate.
  • Support the delivery specialist training days to professionals and other agencies as identified by the Service Manager to support the promotion and contractual requirements of the service.
  • Promote and support service user involvement through facilitation of service user groups and activities and support volunteers participation within the service. Ensure that participation and feedback from the young people and volunteers contributes to the service development.
  • Work within partnership working protocols with other agencies and promote effective dialogue, referral and care pathways between agencies, families and schools.
  • To build and maintain community networks with other appropriate services agencies and volunteer providers and forums; to widen the scope of potential local community and involvement with the service, promoting the continued joint work of the service and other partners.
  • Be an active member of the service team attending meetings and training events as necessary.
  • Ensure that the project promotes and reflects equality of opportunity and diversity at all levels.
  • Maintain and update professional knowledge and competencies ensuring that you are up-to date on all relevant Catch22 policies and procedures and are working in line with local and governmental frameworks such as Public Health England, Safeguarding etc. 
  • Comply with Catch22 Health and Safety policies and procedures.
  • Work alongside and develop effective relationships with other service staff, both within Surrey YPSMS and Catch22 as a whole.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

We work with Young People & Families in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. 

Catch22 Surrey Young People’s Substance Misuse Service (SYPSMS) is a county-wide specialist treatment service, offering; one-to-one support to young people and their families, a 24 hour help line, counselling and pharmacological support, as part of a tailored recovery approach for young people aged 11 to 21-years-old successfully delivering positive outcome for the young people we work with.

Person Specification

Essential Qualifications

  • Equivalent of Level 3 Diploma Health & Social Care
  • PTTLS or equivalent

Desirable Qualifications

  • Relevant qualification / Health and Social Care/ youth work studies/ equivalent
  • Management qualification
  • Training/ teaching  qualification 

Essential Knowledge/Experience

  • Experience of working with volunteers/ groups in a community setting.
  • Experience of supervising and supporting staff and/or volunteers
  • Experience of working with challenging and hard to engage young people In group and one-to-one settings
  • Experience of delivering training/ presentations to young people and professionals  
  • Experience of implementing safe working and  Safeguarding procedures
  • Experience of working  effectively  with a range of agencies and professionals supporting young people
  • An awareness of the current issues relating to substance misuse, risks and vulnerabilities young people.
  • Knowledge of engagement and intervention strategies.
  • Knowledge of appropriate youth policies.
  • An understanding of work with young people and families

Desirable Knowledge/Experience

  • Skills/ experience in Inter-agency working.
  • Design of Training/group work – information education delivery.
  • Undertaken training in substance misuse
  • Specialist knowledge in CBT, MI, REBT or other relevant intervention skills
  • Experience in delivery of presentations and training to professionals
  • Experience of interviewing, and recruitment procedures
  • Knowledge of Social and policy issues affecting young people
  • Knowledge of support and referral agencies within Surrey
  • Awareness and understanding of health and safety practice
  • An awareness and understanding of Equality & Diversity issues

 Skills/ experience in Inter-agency working.

  • Design of Training/group work – information education delivery.
  • Undertaken training in substance misuse
  • Specialist knowledge in CBT, MI, REBT or other relevant intervention skills
  • Experience in delivery of presentations and training to professionals
  • Experience of interviewing, and recruitment procedures
  • Knowledge of Social and policy issues affecting young people
  • Knowledge of support and referral agencies within Surrey
  • Awareness and understanding of health and safety practice
  • An awareness and understanding of Equality & Diversity issues

Skills and Abilities

  • Excellent engagement skills, able to motivate and enthuse volunteers and young people
  • Communicate well in a range of settings, with different people.
  • Good organisational skills (for self and others).
  • To be able to use a range of intervention and engagement styles as appropriate
  • Work effectively in a team.
  • Manage Priorities and conflicting demands.
  • To be able to adopt a flexible approach to all aspects of work.
  • Problem solving and a “can do” attitude.
  • Good ICT skills
  • High attention to detail
  • Current driving licence and use of a car

Additional information

  • Hours of Work:14 per week
  • Salary:Zone 2 Grade D - £23,000 (Pro rata)
  • Level of Disclosure & Barring Service check required: Enhanced

This post will involve travel around Surrey on a daily basis, you will therefore need to have use of a vehicle, with an up-to-date driving licence, MOT and Business Insurance. There will also be occasional travel around the UK

Some flexible working will be required, including workign some weekends and evenings when necessary in order to meet the needs of the client group.