Rochester, Medway
Sittingbourne, Kent
Gillingham, Medway
Volunteer unpaid
Voluntary, 4 to 10 hours per week
Job description

A bit about this role

This role concentrates on building relationships with members of the public, encouraging them to consider alternatives to placing their cats up for adoption. You will focus on providing information, and support to existing owners who may be experiencing issues with their cat. You’ll also help potential new cat owners who are seeking advice before getting a cat.

You’ll build relationships within the community to engage with cat owners and potential cat owners, for example with vets, other charities, Citizen’s Advice, local authorities etc.

What can you expect to be doing? 

  • Providing information and support to cat owners who may be considering rehoming their cat due to a change in circumstances or cat behaviour issue.
  • Offer a signposting service, using a comprehensive resource library, information, guidance and support
  • Communicating with members of the public to offer support regarding cat ownership by using a variety of mediums e.g. email, video calls, social media
  • Effectively use in house systems to record outcomes and provide feedback.
  • Linking with community groups, partners and charities to share key messages about cat ownership
  • Linking with other Cats Protection volunteers and employees to share key messages and experiences.
  • Attending community events (in-person and virtual) to promote key messages.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens in your local area. You’ll have access to comprehensive resources around cat ownership and the support of other volunteers and Cats Protection staff. You will provide an important link between members of the public and Cats Protection. You will be instrumental in helping encourage people to consider alternative options to relinquishing their cat into care. You will be part of a dedicated team of volunteers and will meet new people.

We're looking for someone with

  • A calm, friendly manner
  • Good customer service and communication skills
  • The ability to speak to and influence people from all backgrounds
  • A passion for meeting new people, building relationships and networking
  • Willingness to be part of a team
  • Good IT skills

Time expectation 

Our support roles usually spend 4 - 10 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Additional Information

At Cats Protection, we believe our volunteers should be happy and confident in their roles. To make sure this is the case, we provide support and guidance both remotely from our National Cat Centre and face to face through our regional and local volunteer groups and teams. We also offer varied online and face to face training and have wide-ranging policies covering all aspects of volunteering. We hope the support we provide will ensure our volunteers have a great experience with Cats Protection.

More about Cats Protection
Cats Protection

From humble beginnings in 1927, Cats Protection has grown to become the UK's leading feline welfare charity. We now help more than 230,000 cats an... Read more

Refreshed on: 31 July 2021
Closed date: 31 August 2021
Job ref: Cats Protection - Medway Towns Branch
Tags: Advice, Information, Support Worker

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