We are currently seeking a flexible individual with a commitment to customer service to join our team as Branch Support Unit Advisor, based at our National Cat Centre, Chelwood Gate. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £23,436.98 per annum plus excellent benefits.
Although this role is currently working from home due to Covid restrictions, it is based at the National Cat Centre, Chelwood Gate, on the edge of Ashdown Forest. This is a remote location and public transport is limited.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.
The Branch Support Unit (BSU) is part of the Operations Department and it provides support for branches, centres and the whole Operations team. Our day to day work includes; maintaining branch information on the database; arranging events and training days; organising allocation of free cat food, lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to branches and centres. The Unit is very busy and handles approximately 3,500 E-Mails and almost 1000 calls monthly.
Responsibilities of our Branch Support Unit Advisor:
As a Branch Support Unit Advisors you will provide first-line support and advice to both volunteer groups; the operations team and regionally based employees. You will be the first port of call for other departments who need information about our branches and centres. You will also organise a variety of events ranging from recruitment drop-in sessions, interviews and training to networking meetings and conferences.
What we’re looking for in our Branch Support Unit Advisor:
- Experience of working within an office environment or customer support role
- Strong customer service and administration experience
- Excellent communication skills and be able to keep calm under pressure with great credibility
- Experience of using Microsoft Office, including Outlook, Word and Excel
What we can offer you:
- salary of up to £23,436.98 per annum plus excellent benefits
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits
- Employee Assistance Programme
- and more
Join us as our Branch Support Unit Advisor and know you are helping to make a real difference to cats and kittens across the UK!
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 20 April 2021
Virtual interview date: 05 May 2021
The client requests no contact from agencies or media sales.