Job title: Supporter Services Advisor
Salary: Up to £20,841.18 per annum plus excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 04 October 2020
Interview date: w/c 22 and 23 October 2020
We are seeking a positive individual with a commitment to customer service to join our team as Support Services Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.
The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
The office based Support Services Advisors are responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.
Our successful candidate will have previous experience of working within a customer support role or administration role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.
To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.
Please note the recruitment process for this position will include a competency based interview.
The client requests no contact from agencies or media sales.