up to £21,205.90 per annum plus excellent benefits
Permanent, Full-time
Job description

We currently have an exciting opportunity for a positive individual with a commitment to customer service to join our team as Supporter Services Advisor, working 35 hours per week. In return you will receive a competitive salary of up to £21,205.90 per annum plus excellent benefits

The job is located at the National Cat Centre (NCC) in Chelwood Gate, East Sussex but we are currently operating a hybrid approach to working, where members of the team work 2 or 3 days a week in the office and the rest of the week there is the option to work from home. This may change in line with the charity’s approach to working practices and we may eventually return to working the majority, or all of the week, in the office at the NCC.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

Responsibilities of our Supporter Services Advisor:

As our Supporter Services Advisor, you will be responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

What we’re looking for in our Supporter Services Advisor:

  • previous experience of working within a customer support role or administration role
  • strong customer service experience
  • excellent communication skills
  • the ability to keep calm under pressure with great credibility
  • experience of working with Microsoft Office - Word, Excel, PowerPoint & Outlook

What we can offer you:

  • salary of up to £21,205.90 per annum plus excellent benefits
  • generous annual leave entitlement
  • contribution pension scheme
  • life assurance scheme
  • range of health benefits
  • Employee Assistance Programme
  • and more

Join us as our Supporter Services Advisor and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Applications received after the closing date may not be responded to.

Closing date: 14th October 2021

Virtual interview date: 25th & 27th of October 2021

More about Cats Protection
Cats Protection

Choose a career with us and you'll be helping us to achieve our vision of a world where every cat is treated with kindness and an understan... Read more

Refreshed on: 09 October 2021
Closed date: 14 October 2021
Job ref: IG166a
Tags: Advice, Information, Communications, PR