The Head of Operations is a senior position within the Finance & Operations Department and plays a pivotal role to ensure quality standards in the operations of CBM UK. Reporting to the Director of Finance & Operations, the purpose of this role is to provide high-level direction and project management in a number of key areas of CBM UK’s ongoing operations.
Based: CBM UK office is currently in Oakington, Cambridge, but moving to Mercers Row, off Newmarket Road, Cambridge, in early 2020
Reports to: Director of Finance & Operations
Direct Reports: HR/Office Manager
Hours: 37.5 hours per week
Key criteria for success
· Be working to clear and agreed strategic objectives and plans
· Lead the development and implementation of the Organisational Strategy
· Work with the Director of Finance & Operations to develop the strategic goals of CBM UK so that its mission is realised in practice
· Successful project management of a variety of high-level tasks
· Maximise opportunities for learning and dissemination of examples of good practice within the CBM Federation, the international disability and development sector in the UK.
1. Human Resources (20%)
a. Lead the development and implementation of the HR strategy and champion the changes in culture, values and behaviour that are required to deliver CBM UK’s vision and strategy
b. Work closely with other senior managers to provide an approach to human resource management that meets the needs of CBM UK
c. Ensure all HR policies and practices are fit for purpose and are updated as necessary to ensure they support the development of the desired culture, protect CBM UK from unnecessary legal challenge and represent good practice in the sector. Such policies include flexible working and family-friendly policies
d. Oversee the development of a Training and development plan ensuring that it meets the strategic needs of CBM UK as well as developing effective and appropriate approaches to talent management and succession planning
e. Be responsible for all aspects of Health and safety policy and practice
f. Motivate and develop the HR and Office Management function to achieve departmental objectives in line with the agreed strategic direction, policies and priorities of the organisation, and specifically to ensure that a suitable and safe working environment is provided for staff.
2. Information Technology & Systems (20%)
a. Develop, implement and continuously update an appropriate IT, information management and telecommunications strategy
b. Ensure that IT based systems are integrated as required to support the efficient and effective delivery of CBM UK plans
c. Drive the selection and implementation of organisation wide systems including, Programmes Management & Monitoring, Human Resourcing.
3. Strategy Development and implementation (20%)
a. Lead the organisational strategy framework development process and development of an annual business planning process
b. Develop an appropriate organisational balanced scorecard/or equivalent corporate performance measurement system
c. Develop & support a quarterly business review process.
4. Project Management according to organisational priority (20%)
a. In 2020, this would focus on the office relocation, ensuring a smooth transition.
5. Support Leadership Team (20%)
a. Liaise closely with the CEO and Leadership Team on governance, strategic and business development matters
b. Support the development of relevant CBM Federation work streams
c. Carry out other duties as required by the CEO and Leadership Team of CBM UK.