Centre for Digital Public Services Wales (CDPS Wales)
Cardiff, Cardiff
£65,000 - £75,000 per year
Permanent, Full-time
Job description

Head of Digital Skills and Capability - Wales

Salary: £65k - £75k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.


About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

The Role

As Head of Digital Skills and Capability you’ll be at the forefront of supporting our remit for digital transformation in Welsh public services. The role will include not just helping build digital transformation skills and confidence of staff in existing roles, but also how to support those who want to move to digital within the Welsh public sector. The role will also look at how we can support workforce planning across the Welsh public sector, making it an employer of choice for people with the appropriate digital skills.

This is a role at the heart of our remit, scaling digital expertise across public services.

What You’ll Do

  • Set and deliver the plan for building digital capability, confidence and development across the Welsh public sector that.
  • supports existing digital professionals across the Welsh public sector.
  • helps reduce any digital skills gaps within the sector.
  • builds a shared understanding within the sector of digital transformation, iterative design and user-centered design.
  • upskills existing Welsh public sector employees who are new to digital.
  • Build strong working relationships with our stakeholders, our users and our business and training partners.
  • Develop a culture that focuses on user experience, feedback and data, allowing for continuous improvement of our support and services.
  • Design and implement performance measures and key performance indicators to measure the value and success of the digital capability programme, inform future learning and development activities, and demonstrate return on investment.
  • Work with digital colleagues in the public, private, academic and third sectors around Wales and wider to identify ways to support people at all experience levels in understanding how increased digital capability can improve their effectiveness, performance and ability to work.
  • Provide information on best practice in professional development in the DDaT professions across digital public services in Wales.
  • Develop and implement sustainable approaches to apprenticeships, internships, career pathways, and learning and development.
  • Call upon a range of external contacts, including suppliers, thought leaders, other professional bodies, and use these relationships to maintain and enhance user-centred, efficient public services.
  • Delivering, coordinating and supporting tangible improvements in skills and capability improvements in large and/or complex Welsh public sector organisations.

Who you are

We want to hear from people with skills in

  • Building capability and skills development programmes ideally within public services.
  • Creating training programmes that meet user needs and requirements, working collaboratively with our stakeholders and potential users of our training services.
  • Sharing expertise within the wider digital, data and technology community.
  • Analysis, synthesis and integration of quantitative and qualitative data.
  • Fluency in spoken and written Welsh (desirable).
  • Confident communication: able to persuade; negotiate; influence; network; and collaborate.
  • Getting to the heart of an issue, demonstrating expert knowledge in an applied setting.
  • Understanding of the political and social landscape of Wales.

You should be

  • Naturally curious and able to champion your own learning and development.
  • A champion for user-centred practices embedded within agile delivery.
  • Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
  • Proactive and will take the initiative rather than to see a problem and ignore it.
  • Committed to the development of improved digital strategy across Wales.
  • Alert to opportunities to improve our teams, tools and processes.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion.


  • Generous holiday entitlement - 28 days annual leave plus public holidays.
  • 37.5-hour week for all full-time team members.
  • Flexible working policy.
  • Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

Posted on: 21 June 2021
Closed date: 30 June 2021
Tags: Management, Digital