Centre for Digital Public Services Wales (CDPS Wales)
Cardiff, Cardiff
£50,000 - £55,000 per year
Permanent, Full-time
Job description

Product Manager - Wales

Salary: £50k - £55k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022.

This is a fixed term appointment, however there may be the possibility of the role becoming permanent should additional funding be secured.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.


About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.

The Role

As Product Manager supporting the Head of Digital Skills and Capability you will be responsible for the development of our skills and capability work.

As an experienced practitioner, you'll also identify and bring inspiration and best practices from the product management community to shape and improve how we work.

You’ll be an advocate for user-centered design within an agile framework, and be able to play back product design choices.

What You’ll Do

Your work will focus on what the training and support offering could look like for the leadership and teams/squads the Centre supports within the Welsh Public Sector.

  • Identify and build strong relationships with users, stakeholders and partner organisations, influencing and collaborating with them to develop accessible products and services.
  • Develop an expert understanding of the user needs and champion these in the delivery of your product.
  • Drive the definition and prioritisation for solutions and features across the end-to-end journey or journey step.
  • Develop and prioritise a product backlog, writing good user stories and making decisions based on evidence and user needs.
  • Set measurable business goals for your product and report against them.
  • Ensure your products meet Digital Service Standards and apply principles that help to maximise value and ensure great user experiences.
  • Manage relationships between your team and others to ensure consistency and share good practice.
  • Prioritise and refine high-level requirements of single features and solutions in the end-to-end journey.
  • Represent CDPS and our skills and training work steams, both internally and externally, running demos and workshops, blogging, and speaking at events
  • Coach and mentor CDPS staff on agile product management.
  • Be an agile and product development evangelist, sharing best practice and learnings with other Welsh public sector colleagues.

Who you are

We want to hear from people with skills in

  • Significant experience of agile product management.
  • Meeting the needs of users, understanding individual challenges and wider context.
  • Using analytics, user feedback and user research to evaluate and improve products and services.
  • Building relationships with stakeholders to understand their goals and working with them to improve products and services.
  • Providing feedback to and mentoring others to make sure they’re delivering quality work.
  • Working on the development and implementation of the product roadmap.
  • Strong knowledge of best practices in product management and development.
  • Ability to define product strategy providing guidance to others on working in the strategic context.
  • Good time management and the ability to work autonomously.
  • Communication: able to persuade, negotiate, influence, network and collaborate.
  • Getting to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
  • Understanding of the political and social landscape of Wales.

You should be

  • Naturally curious and able to champion your own learning and development.
  • A champion for user-cantered practices embedded within agile delivery.
  • Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
  • Proactive and will take the initiative rather than to see a problem and ignore it.
  • Committed to the development of improved digital strategy across Wales.
  • Alert to opportunities to improve our teams, tools and processes.

DDaT skills required for this role

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion


  • Generous holiday entitlement - 28 days annual leave plus public holidays.
  • 37.5-hour week for all full-time team members.
  • Flexible working policy.
  • Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00

Posted on: 21 June 2021
Closed date: 30 June 2021
Tags: Senior Management, Social Work