Manchester, Greater Manchester, United Kingdom (On-site)
£25928.00-£25928.00 per year
Job description

Centrepoint is the UK’s leading youth homelessness charity.  We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.Together with our partners, we support thousands of homeless young people each year.

Our Centrepoint Helpline provides information, advice and support over the phone, on webchat and via email, to young people at risk of homelessness.

We are looking for a Helpline Advice Worker based in Manchester to join the Helpline team on a permenant basis. 

What you’ll be doing…

  • Offering information, advice and support to young people in a wide variety of different situations.
  • Respond in a suitable manner to the welfare of young people including safeguarding, child protection and vulnerable adult issues, in accordance with local requirements and Centrepoint’s policies and procedures.
  • Empowering young people by supporting them to access the correct services for their situation, and linking them to local community support services.
  • Ensuring accurate records are kept of contacts with young people and that all aspects of Centrepoint’s Data Protection policy are followed.

What we’d be looking for from you…

  • Ability to positively engage with young people and experience of previous engagement with young people.
  • Excellent verbal and written communication skills.
  • Up-to-date knowledge of welfare and housing rights that may affect vulnerable client groups, able to advise young people on these resources and how to access them.
  • Strong administrative and numerical skills.
  • Commitment to working as part of a small, supportive team
  • Ideal will have experience either in a helpline/call centre environment or working with homeless people (or both) – this can be either paid work or voluntary

What we offer in return...

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work, that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

This a hybrid-working role, with a mixture of both home and office working. 

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.


Closing Date: 17th July 2022  (this role may close earlier if a sufficient amount of applications have been recieved)

More about Centrepoint

Centrepoint is the UK’s leading charity for homeless young people.

Supporting over 10,900 16-25 year olds ... Read more

Refreshed on: 09 July 2022
Closed date: 18 July 2022 at 09:02
Job ref: JR579799ManHAW
Tags: Housing Management