City of London, London
£10.61 per hour (£20,810.04 per annum)
Permanent, Full-time
Job description
Support Worker (Waking Nights)
Salary: £10.61 per hour (£20,810.04 per annum)
Hours: 37.5 hours
Job Type: Permanent
Service: Learning Disabilities
Location: Richmond
Positions Available: 2
Application Deadline: 22 July 2020

This is an exciting opportunity to join Certitude as a Support Worker (Waking Nights) as we continue to grow as a social care provider in London.


- A stimulating work environment full of opportunities to learn and develop
- 33 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan
- Cycle to work scheme

About the Role

Certitude are opening a brand-new service. The service is person centred, designed and newly purpose built.

The homes are situated within the borough of Richmond. The individuals, who will be the residents, are young adults, who have a diagnosis of autism, ADHD and behaviour that challenges, as well as one resident who is a wheelchair user.

Housing comprises three individual flats and one mobility accessible bungalow. The bungalow will have adapted facilities to meet the needs of the person moving in.

Each person will receive individual tailored support according to their needs and assessment, which will bring a modern dynamic approach to supporting them to live fulfilling lives. The dynamic approach will allow the individuals to become more independent and live the lives they want to. They will lead in their support.

Certitude are looking forward to being a part of this exciting project and supporting individuals to have a greater role and presence and be active members within their local communities.

The role of a Support Worker is to provide specialist expertise and support to facilitate teams in achieving person-centred outcomes for the people we support with mental health conditions to maximise the individual’s independence and enable them to be active in their communities.


- Build great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths, helps them tackle their challenges and achieve their goals.
- Ensure people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible.
- Ensure all the plans and records relating to people are accurate and up to date, using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
- Support people to have their own voice heard wherever possible and where needed speak up for them and their interests e.g. when out and about, with other professionals and within the team. Consistently look to find ways to ensure people have as much power and control over their lives as possible.
- Observe changes within the individual’s circumstances and respond accordingly as well as the ability to undertake personal care tasks in a sensitive manner to meet the needs of the people we support.
- Use information technology (including a computer) to undertake a range of administrative tasks, follow procedural guidelines and complete appropriate documentation in required formats and compile detailed written reports. 

About You

To be a Support Worker at Certitude, the following is essential:

- Experience of working or supporting people within the mental health field and enabling people with mental health to take positive risks in their lives
- Knowledge of safeguarding
- The ability to assess and respond to changing levels of risk and to work safely to ensure incidents are managed effectively
- A good understanding of accountability, confidentiality, and professional boundaries
- The ability to set boundaries, challenge appropriately and manage conflict constructively
- The ability to communicate clearly verbally and in writing to groups and in meetings

About the Organisation

At Certitude, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than 1,000 staff and volunteers with a turnover of £34m.

Our Values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch!  

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Keywords: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Posted on: 14 July 2020
Closed date: 22 July 2020
Job ref: HKWPQ2207/PK-HL
Tags: Support Worker