City of London, London
£13.61 per hour
Permanent, Full-time
Job description

Deputy Manager 
Salary: £13.61 per hour (£25,604.04 per annum)
Hours: 37.5 hours
Job Type: Permanent
Service: Learning Disabilities
Location: Hillingdon
Application Deadline: 01 September 2020

This is an exciting opportunity for multiple candidates to join Certitude as Deputy Managers as we continue to grow as a social care provider in London.


- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan and cycle to work scheme

About the role

The role of a Deputy Manager is to provide leadership, development and direction across the service, ensuring that the team provides the people we support with the service they need to lead a good life and achieve the things that are important to them and their families.


- Build great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths and helps them tackle their challenges and achieve their goals.
- Ensure all the plans and records relating to people are accurate and up to date, using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
- Develop and implement individual Quality of Life plans that focus on individuals’ preferences and needs and maximise and maintain their personal independence all while promoting rights, autonomy and choices.
- Work in a consistent and positive way with local managers and other team members to ensure people get a great service from the whole team at any time. Ensure all organisation policies and specific agreed ways of working in the service are followed e.g. that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively and that health and safety practices are carried out.
- Supervise, coach and train colleagues in person-centred support practices, giving and acting on received feedback on what is going well and what is not going well.
- Use information technology (including a computer) to undertake a range of administrative tasks and to follow procedural guidelines and complete appropriate documentation in required formats.
About you

To be a Deputy Manager at Certitude, the following is essential:

- Experience of supporting people who have mental health needs or learning disabilities to become more active in their community
- Experience of mentoring/supervising/coaching others
- Person-centred working and developing person-centred support plans with individuals
- Knowledge of safeguarding
- A good communicator (written and verbal) and listener, with the ability to communicate well with different people and clearly get your ideas across
- Able to organise yourself and others to get things done with a high level of attention to detail
About the organisation

At Certitude, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  
As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.
We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than 1,000 staff and volunteers with a turnover of £34m.

Our values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable
Do you want to be a Deputy Manager at Certitude? Select the button shown to complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Keywords: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Posted on: 05 August 2020
Closed date: 01 September 2020
Job ref: HKWVS0109/PK-HL
Tags: Management