City of London, London
£20,810.04 per annum
Permanent, Full-time
Job description
Support Worker
Salary: £20,810.04 per annum
Hours: 37.5 hours
Job Type: Permanent
Service: Mental Health
Location: Harrow
Positions available: 2
Application Deadline: 05 August 2020

This is an exciting opportunity to join Certitude as a Support Worker as we continue to grow as a social care provider in London.


- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan and cycle to work scheme (eligible after 1 year of service)
- Perkbox

About the role

The Role of the Support Worker is to provide specialist expertise and support to facilitate teams in achieving person-centred outcomes for the people we support, including some who have profound and complex needs, to maximise the individual’s independence and enable them to be active in their communities.

Duties will include:

- Build great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths and helps them tackle their challenges and achieve their goals.
- Support people to spend their time and money in ways that give them pleasure and meaning with people they want to have time with, in ways that enable them to contribute and feel valued, be a part of communities that matter to them and help them grow and develop.
- Ensure people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible.
- Ensure all the plans and records relating to people are accurate and up to date, using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
- Balance creating opportunities for people to try new things and make choices for themselves with the need to ensure people are safe and risks are well managed.
- Reflect on your own practice, seek feedback on your own performance and participate fully in One-to-One and Annual Review meetings with the Manager. Ensure all mandatory training is completed in a timely way and demonstrate openness to developing new skills and knowledge and trying new ways of working and being a positive representative of Certitude at all times.

About you

To be a Support Worker at Certitude, the following is essential:

- Experience of working or supporting people within the mental health field and enabling people with mental health to take positive risks in their lives
- Experience of mentoring/supervising/coaching others
- Experience of building great relationships which promotes inclusion for people with mental health
- An understanding of the challenges that are likely to be faced by many people with mental health related issues, including recovery and safeguarding issues
- The ability to make and maintain great relationships with others and help others make contacts and friendships
- Someone with interests and skills that they are willing to share and get others involved as well as being able to work on his/her own initiative and also be a great team player

About the organisation

At Certitude, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than 1,000 staff and volunteers with a turnover of £34m.

Our values

- Working Together
- Continuously Improving
- Inspired by People
- Dependable

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Keywords: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Posted on: 16 July 2020
Closed date: 05 August 2020
Job ref: HKWQI0508/PK-HL
Tags: Support Worker