Dorset (Hybrid)
£34,000 - £36,000 depending on experience
Permanent, Full-time
Job description

We are working in partnership with Dorset Advocacy who are a person centred, flexible organisation that empowers anyone who wishes to create choices and make changes to what is happening in their lives.  Dorset Advocacy service works in partnership with all commissioners and stakeholders to ensure everyone within Dorset can easily access appropriate services and can exercise influence in their design and delivery for the better.

Dorset Advocacy is now seeking to appoint an Operations Manager, who will be accountable for the quality, impact and safety of all our contracted services. The post holder will be responsible for the management of all Advocacy Managers, and any other relevant senior staff.

The successful individual will demonstrate:

  • Experience with contract monitoring and compliance across the range of service provision including writing quarterly reports and representing Dorset Advocacy at contract monitoring meetings.
  • Excellent at managing working relationships with delivery partners, organisations and stakeholders, ensuring service quality is satisfactory and contract compliant.
  • Regularly reporting quality performance to the Board, against relevant key performance indicators and service level agreements.
  • Ensure systems and database capture all project activity and used accurately, to verify data quality and reconcile different data streams

The successful candidate will have excellent communication skills and an experienced manager.  You will understand NHS and Social Care structures and a knowledge of safeguarding and measuring outcomes.  You will be confident working at senior level and presenting to the board.  We are seeking an inspirational and dynamic individual with the relevant skills and experience of leading teams and managing people.

If you feel you have the experience to join this charity, we would like to hear from you.  For more information, please contact Sandra Smith, at Charisma Charity Recruitment,

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Due to the nature of the role we are reviewing applications as they come in, so please apply as soon as possible as the role may be closed early if a suitable candidate is found.

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Posted on: 01 July 2022
Closed date: 31 July 2022 at 23:59
Job ref: JO3112
Tags: Operations