Office Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are a family run business and a market leader in securing high-quality, long-term donors for our charities, providing an excellent return on investment which allows them to carry out their life saving work.
Zen are currently seeking to expand into a number of new cities in the UK and are looking for driven, ethical and organised leaders and managers to help us enable even more incredible work to be delivered by our partners.
We offer outstanding working conditions to our fundraisers, they are all directly employed, paid the Real Living Wage or more and have the opportunity to earn daily bonuses. Furthermore, we offer 4-day working weeks to any fundraiser that would rather have a better work/life balance.
If you have at least six month’s experience leading a face-to-face fundraising or direct sales team and are ready to take the next step in your career, we would love to hear from you.
We have various opportunities and are keen to speak with any leaders with experience in private site (shopping centre etc), door-to-door or street sales.
You will have the opportunity to work with various charities, both UK based and those involved in overseas development and conservation. Some of our campaigns are regular giving and others are lottery campaigns.
As a Manager of a Zen team, you will be responsible for:
- The compliance and ethical practice of your teams
- The organisation and logistics of your teams
- The motivation and morale of your teams
- Staff retention and development
- Achieving quality and quantity goals
Reporting directly to the National Fundraising Manager, Zen will ensure that you are supported to develop and grow within the role. We have a highly experienced, devoted and caring team of managers and office staff, covering various roles such as client account management, compliance, HR, welcome calling, training, and administration. Zen will ensure that you are warmly welcomed and quickly feel part of the family. You will always know where to turn with a query and you will be given clear expectations and goals for the development of yourself, your career and your team.
We offer:
- Excellent salary and bonus structure focused on a very achievable level of quality performance.
- An incredibly experienced management team
- A dedication to support, growth, and development
- The opportunity to take real ownership of your teams and regions
- The opportunity to share your thoughts, ideas and experience and have the support to bring these to fruition
If you have the experience outlined above and would like to find out more about what Zen do, how we do it and how we could help further your career please send us your CV and we will schedule a meeting with the CEO and Director.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are a family run business and a market leader in securing high-quality, long-term donors for our charities, providing an excellent return on investment which allows them to carry out their life saving work.
Zen are currently seeking to expand into a number of new cities in the UK and are looking for driven, ethical and organised leaders and managers to help us enable even more incredible work to be delivered by our partners.
We offer outstanding working conditions to our fundraisers, they are all directly employed, paid the Real Living Wage or more and have the opportunity to earn daily bonuses. Furthermore, we offer 4-day working weeks to any fundraiser that would rather have a better work/life balance.
If you have at least six month’s experience leading a face-to-face fundraising or direct sales team and are ready to take the next step in your career, we would love to hear from you.
We have various opportunities and are keen to speak with any leaders with experience in private site (shopping centre etc), door-to-door or street sales.
You will have the opportunity to work with various charities, both UK based and those involved in overseas development and conservation. Some of our campaigns are regular giving and others are lottery campaigns.
As a Manager of a Zen team, you will be responsible for:
- The compliance and ethical practice of your teams
- The organisation and logistics of your teams
- The motivation and morale of your teams
- Staff retention and development
- Achieving quality and quantity goals
Reporting directly to the National Fundraising Manager, Zen will ensure that you are supported to develop and grow within the role. We have a highly experienced, devoted and caring team of managers and office staff, covering various roles such as client account management, recruitment, compliance, HR, welcome calling, training, and administration. Zen will ensure that you are warmly welcomed and quickly feel part of the family. You will always know where to turn with a query and you will be given clear expectations and goals for the development of yourself, your career and your team.
We offer:
- Excellent salary and bonus structure focused on a very achievable level of quality performance.
- An incredibly experienced management team
- A dedication to support, growth, and development
- The opportunity to take real ownership of your teams and regions
- The opportunity to share your thoughts, ideas and experience and have the support to bring these to fruition
If you have the experience outlined above and would like to find out more about what Zen do, how we do it and how we could help further your career please send us your CV and we will schedule a meeting with the CEO and Director.
This role is an opportunity for a Paralegal to join a large in-house legal team and work on a broad range of matters. It will specifically involve supporting the Agreements, Information and Disputes (AID) team within legal services, consisting of five lawyers.
The successful candidate will be required to work across areas of law including but not limited to information law, contracts, intellectual property, procurement, subsidy and state aid, insolvency, recoveries and public law. In addition to providing research, drafting and general support to the Fund’s lawyers, it is expected that the Paralegal will handle matters under supervision and use legal knowledge to improve the Fund’s internal processes and precedents.
The bulk of the Paralegal’s workload will consist of legal support work however the candidate will also be expected to perform some administrative tasks and cover for the team’s administrative officer when required.
Experience working in a fast paced in-house or private practice environment would be ideal with legal research and IT literacy an advantage. Knowledge of insolvency and debt recovery would be desirable.
Interview Date: Week commencing 13th May
Location: The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown. The role does not include any line management responsibilities. We have a hybrid approach to working - work pattern and location will be agreed with the successful candidate.
On application, please align your supporting statement to the criteria below
Essential criteria
- Strong academic background with a law degree or undergraduate degree and law conversion qualification;
- Experience working within a Legal office environment
- Knowledge of and/or interest in gaining experience in an arms length public body;
- Good communication and organisational skills to work effectively with a broad range of people.
Desirable criteria
- Understanding and application of public and/or charity law;
- Experience with insolvency and debt recovery;
- Legal experience as a paralegal/advisor;
- Proficient with computer systems including Outlook, Microsoft Teams and online file management databases.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Head Of Finance
Hours: 22.5 hours per week
Location: Brightspace, Ipswich or Kirkley Centre, Lowestoft
Term: Permanent
Salary: £46,000 FTE - £27,600 Actual Per Annum
Start Date: As soon as possible
About us
Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.
Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.
About you:
As the Head of Finance you will lead the day to day operational function of the finance team and provide strategic support to the senior management team and trustees. The role will directly report to the Chief Executive and is a great opportunity for an individual looking to further develop their career.
You will be a qualified finance professional who has experience of working at a senior finance level with drive and enthusiasm to further develop and implement effective finance systems and processes. You will have a crucial role in continuing the success of the organisation and be able to prepare high quality reliable and timely management information to the Executive and Board of Trustees. Ideally you will have a good understanding of charity accounting and regulation as well as compliance and governance within charitable organisations. You will have strong leadership skills to motivate and develop the small final finance team, helping individuals to fulfil their potential.
We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.
If you wish to understand more about the role please contact Hannah Reid, Chief Executive.
What we offer
You will work within a reputable charity which offers its employees benefits which include:
• Blended working where role allows
• Flexible working options to support work/life balance
• 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• Up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
• Company Sick Pay Scheme
• Continued Professional Development for job related development
• Family Friendly policies and practices
• Tailored induction
For more information, please visit our website for a copy of our application pack.
Closing date: 9.00am Friday 10th May 2024.
Interviews will take place week commencing: 13th and 20th May 2024
The client requests no contact from agencies or media sales.
Salary: £40,845 per annum rising to £42,996 after 12 months in London. £36,817 per annum rising to £38,968 after 12 months outside of London.
Hours: Full-time (35 hours per week). Job share or substantial part-time applications welcome.
Contract: Permanent.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: 29 April 2024 at 09.00.
Shortlisting date: 29 and 30 April 2024.
Interviews: 7 and 8 May 2024.
About the role
We’re looking for someone with a strategic mindset to join our interdisciplinary team of consultants.
At NCVO we run our consultancy and training services as a social business. We provide cost effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.
Our business is growing, and we’re looking for a passionate and innovative team player to help us provide expert strategy support to clients across England. You’ll need to be a confident facilitator attuned to the needs of the sector, identifying emerging themes and areas of support.
The role focuses on the delivery of consultancy and training. It is responsible for meeting income targets, managing project budgets, and coordinating projects. This is done with oversight and support from senior and lead consultants.
You will:
- develop bids and work with clients independently – gaining input and agreement from other consultants on viability and the decision to bid
- pitch for work
- manage and coordinate projects from end to end, with support from senior and lead consultants
- communicate and influence effectively
- coordinate the work of existing associates and agree fees within an established framework.
You don’t need to have experience working as a consultant before. But we need you to be curious, analytical and comfortable working in a fast-paced environment with competing priorities.
As well as being motivated by creating change for our clients through consultancy, mentoring and training, you will also need to be energised by hitting targets on utilisation and income. Please see the job description for full details.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector.
We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.
As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you would like more information or an informal discussion about the role please contact our lead consultant, Sini Rinne-Kerridge.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
How to apply
For more information and to apply, please click on the Apply button.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full-time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days (pro rata for part-time staff)
- the option to purchase or sell up to five more days of annual leave each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra wellbeing days off during the year
- enhanced pay for sick, maternity and adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off-site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme.
We’re located a short walk from London King’s Cross station in a modern accessible building overlooking Regent’s Canal.
It’s an exciting time to join The National Lottery Community Fund as the Environmental Officer on a part time basis, 25 hours a week.
The National Lottery Community Fund is delivering an environmental strategy that will not only help communities we Fund but also identifies us as an exemplar in managing our own environmental impact.
The role will help lead our journey to net zero emissions by 2030, as well as support our environmental strategy both internally and externally. An interest in climate change and an understanding of environmental sustainability in the workplace will be a key part to this role as well as the confidence to bring in new ideas.
The role will sit within the Facilities team which helps support all nine of the Funds offices which are based in England, Wales, Scotland, and Northern Ireland.
The environmental officer role will be varied but some of the key responsibilities are:
- You will be responsible for facilitating the Fund’s efforts to reduce its environmental impact and move towards being a net zero organisation by 2030. You will lead best practice around environmental sustainability across sites and engage staff to consider their own impact.
- You will draw learning and resources from external sources, to develop an array of approaches, with a view to getting all staff to consider the resources they use, irrespective of their motivation.
- You will support the Fund’s established Climate action network, ensuring that they all feel connected to and can contribute to energy and resource savings projects/initiatives/themes.
- You will ensure projects are well planned and progressed and will collate and share environmental measures to demonstrate achievements.
- You will help with environmental data capture and carbon accounting and reporting on any trends both internally and externally.
- You will also provide relevant updates to SMT and work closely with the SMT lead on environmental sustainability, highlighting any issues requiring resolution.
- The role will mainly be based in one office, but you’ll be required to engage across the Fund and develop communications that will reach all staff.
- You may be drawn into any project/team to advise on environmental sustainability.
- You will engage as the sustainable business partner with internal and external stakeholders and will support the communication of strong external messages declaring our dedication to working sustainably.
The ideal candidate for this role should have:
- Passion, commitment, and enthusiasm to help deliver our net zero targets.
- Good communication skills as well as strong analytical and report writing skills.
- Previous experience of environmental sustainability within the workplace would be beneficial.
Interview Date: Week commencing 13th May
Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
There will be a requirement to travel and meet with the line manager in person on an ad hoc basis, they are based in Birmingham.
On application, please align your supporting statement to the criteria below:
Essential criteria
1) Excellent organisational skills, managing a diverse workload
2) General interest in, and demonstrable understanding of, climate change, and/or environmental sustainability in the workplace
3) Ability to analyse, synthesise and present complex information in an accessible manner
4) Ability to work as a key team player, comfortable with liaising with numerous people from across different departments internally.
Desirable criteria
1) Experience with / skills in internal communication
2) An understanding of carbon accounting / managing a Net Zero pathway
3) Ability to confidently engage with similar ALB’s to understand their Net Zero Path
4) Ability to confidently engage with landlords and building managers in order collect relevant environmental reporting data
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a confident communicator with a knack for telling stories?
Does talking to young people about their future ambitions excite you?
And do you enjoy working as part of a team?
Young Start distributes money from dormant accounts on behalf of the Scottish Government to projects that are run for and by young people aged eight to 25. Since 2012, it has distributed over £60 million to thousands of projects across Scotland.
You will be part of the Communications and Engagement team responsible for telling the story of our Young Start funding in Scotland to a variety of audiences.
You will also provide communications support and advice to a recently established Young Start development team tasked with ensuring that children and young people are better engaged with and centred in the work of the Young Start funding programme.
Responsibilities include:
•Leading on all regular announcements of Young Start funding to the media and stakeholders
•Interviewing young people behind the projects to produce content for media features, case studies and online social media channels
•Supporting our funding teams to deliver Young Start customer communications
•Managing the yearly production of the Young Start Annual Report, at the request of the Scottish Government.
•Supporting the Young Start team to deliver its work putting young people front and centre of the Young Start programme.
About you
You will be comfortable speaking to children and young people about the impact that the funding is making in their lives and telling their stories with duty of care and a creative and engaging approach.
You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the fund. An open, supportive and flexible team working approach is necessary.
You will be adept at managing a busy and varied workload.
There can be occasional weekend and evening working to suit the needs of young people, but most of our work takes place on weekdays in normal working hours.
Interview Date: W/C 3rd June, On site with competency questions and an on the day pre-interview task. Will confirm details to the First stage interview candidates.
Location: This role is based in our Glasgow office, however we have a flexible, hybrid approach to working. Should you have a question on work pattern, please ask.
On application, please align your supporting statement to the criteria below:
Essential:
1)Strong writing skills and ability to adapt your writing for different audiences
2) An understanding of Scotland’s media landscape
3) Experience of producing and repurposing content for a variety of platforms such as press releases and social media channels
4) Experience of building rapport with journalists and/or other stakeholders
Desirable:
1)Ability to manage a busy and diverse workload
2)Experience of selling in stories to the media
3) Knowledge of the community and voluntary sector, particularly with regard to young people
4) Experience of sharing skills, knowledge and creative ideas as part of a team.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?
If so High Peak Community and Voluntary Support is seeking to appoint to the following position:
Chief Executive Officer
High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.
The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.
This is a fantastic opportunity to play a key role for an organisation who do great work.
As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.
You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.
MAIN DUTIES AND RESPONSIBILITIES
- Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
- Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
- Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
- In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
- Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
- Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
- Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
- Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
- Report to the Board of Trustees on internal and external developments.
- Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
- Contribute to writing grant applications for future projects and core work. Undertake training and development as required.
This is not an exhaustive list of tasks.
The client requests no contact from agencies or media sales.
Our ideal candidate will have a background within the charity/not for profit sector and experience in handling an investment portfolio. The role is home based with some travel in/around Hampshire and the IOW. Reporting directly to the CEO, this role is an excellent opportunity for someone looking for a new challenge and a step up. Our financial information is highly visible to our donors and grantees, so this role is a crucial enabler for the effective delivery of all areas of our work. The role will be overseen by a part time Finance Manager, who will produce management accounts, annual accounts, budgets, forecasts etc. Part time work will be considered for the right candidate.
The Finance Officer/Bookkeeper will be responsible for ensuring the delivery of accurate and timely finance administration, across two databases (currently Sage and Salesforce). This is a vital role within HIWCF, as high quality finance information is fundamental to our role and reputation in the region as a trusted partner for our fundholders and grantees.
Key Tasks
· Adding all payments transactions (grants, invoices, salaries, expenses, HMRC payments etc) to Sage and the bank accounts, ensuring all evidence is correct and payments are correctly authorised
· Adding all donation income to Sage and Salesforce, and working with other team members to ensure they are acknowledged appropriately
· Adding all quarterly investment income to Sage and Salesforce and reconciling across both databases, and to the investment house reports and bank account
· Regular reconciliations between Sage and Salesforce and bank accounts
· Ensure HMRC payments and gift aid claims are undertaken in a timely manner
· Manage banking records
· Monthly reconciliations for Bank account, purchase ledger, Sage, Salesforce, prepayments, accruals, salaries, PAYE, pension etc
· Monthly journals for non-cost items
· Manage pension with NEST and other ad hoc pension providers and manage insurances
· Ad hoc finance related tasks including reporting on returned grants, managing pension payments, insurances etc
· Any other appropriate tasks as directed
(Some of the functions listed may be shared tasks).
Please see our application pack attached for full details or visit our website.
Recruitment details and schedule
• Apply by sending a CV and covering letter to Jo Dakin, Office Administrator , see application pack for details. Please include details of three referees, one of whom must be your current or most recent line manager. (We will not contact them unless you are offered the role.)
• Please confirm in your application that you are eligible to work in the UK. If offered the role, you will be required to provide evidence of your eligibility.
• Applications close at 12 noon on Wednesday 24th April.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Department: Client Services
Contract type: Full time - Hybrid office and working from home
Contract hours: 37.5 hours per week (Monday to Friday)
Reports to: Client Services Director
Line reports: None
Salary: £29,000
About You:
The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.
You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs.
The Role:
Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships.
Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.
Main responsibilities:
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns
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Liaising between the client, the client services director and the operations team
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Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
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Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.
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Support the management team with scoping, costing and estimating projects
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Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals
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Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks
Skills and Experience
Essential:
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At least 2 years’ experience of working as an account manager or executive
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Ability to be organised and keep on top of deadlines
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Ability to be flexible; respond positively to change
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Work effectively under pressure and deal with conflicting priorities
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Excellent communication skills
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Experience of managing small projects
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Self starter who takes responsibility for their own work and actions.
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Provides evidence of effective IT skills
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Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.
Desirable:
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Educated to degree level
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Experience of telephone handling, with a confident and friendly telephone manner
Basic understanding of fundraising and/or marketing
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Demonstrable experience of negotiating with clients and colleagues about the details of campaigns
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Clear understanding of data flow processes and how to manage CRM systems
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Experience of professional charity fundraising
Measures of Success:
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Campaign KPIs
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Client feedback
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Internal feedback
Key Relationships:
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Client Services Director
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Operations Manager
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Data Manager
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Fundraising Manager
Our Offer:
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Annual salary of £29,000
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Full time permanent contract of 37.5 hours per week Monday to Friday
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Hybrid working with flexible working from home and office days
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25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
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Laptop, plus home working equipment including chair, desk and monitor
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Pension contribution of 3%
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Perks scheme with discounts on major retailers
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A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
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An environment that champions growth of its employees
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Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
You'll lead a team comprised of new and existing members of staff all working on this priority.
The Community Wealth Fund is an exciting opportunity to:
• To improve social infrastructure in places with relatively high deprivation and/or low social capital.
• To empower local people to identify needs and make decisions on what is best for their area.
• To contribute to reducing inequalities and enhancing community cohesion and integration.
Working closely with partner organisations, experienced people and organisations in the field, and Government you will lead the design, development, launch and delivery of a large programme improving the lives and aspirations of people and communities across England.
You will have a strong understanding of the aspirations of a Community Wealth Fund as set out in the recent Government consultation. As well as the leadership skills to drive progress, ability to articulate the ambitions to various audiences, and analyse learning and evaluation to maximise benefit.
You will operate in a hybrid working environment with an expectation of occasional travel to attend events and meetings in various England locations.
Interview Date: Interview including presentation are planned to take place w/c 6 May or 13 May.
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our England offices. These are Birmingham, Manchester, Exeter, Leeds, London and Newcastle. Open to a conversation on part time, minimum 3 days or job share.
Essential:
• An understanding of the aims and ambitions of a Community Wealth Fund, and experience of delivering in areas of low social infrastructure and social capital
• A strong commitment to equity, diversity and inclusion and the ability to apply this lens to assess and challenge applications
• Experience of building and leading teams to deliver excellent service
• Proven ability to articulate ambitions that resonate with the public, stakeholders, team members and customers
• Ability to recognise and enable people’s strengths and talents, adopting a tailored approach to the development of individuals
• Ability to act as an ambassador and collaborator across the Fund and with customers and external stakeholders
• Ability to use learning and evaluations to improve practice and systems
• Experience of managing potentially large or complex budgets
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Are you an experienced administrator ready to ensure the smooth operation of the Fundraising Preference Service (FPS), collaborating closely with the public and charity organisations?
Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of an FPS Administrator on a full time six month contract. The role is offered on hybrid basis with two days in the London office.
The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.
The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they can regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process to reach a diverse pool of candidates. This is also supported by various policies that encourage a flexible and supportive working environment.
This role is a 6-month contract and the successful candidate will report directly to the FPS Contracts Manager and will be instrumental in ensuring the FPS functions efficiently. This role is vital for facilitating smooth communication between the public and charities, as well as for improving compliance within the charity sector.
This role involves managing the daily operations of FPS, processing requests through the telephone helpline and online portal, and ensuring the timely distribution of system-generated letters. The job also requires engaging with charities to ensure they promptly collect their suppression requests, identifying non-compliant organisations, and contributing to team initiatives.
The ideal candidate should have excellent customer service and communication skills, proficiency in using web applications, databases, and Microsoft Office, as well as the ability to interact effectively with stakeholders. They should possess a methodical approach to repetitive tasks, pay close attention to detail, prioritise workload, and meet deadlines with minimal supervision. Desirable qualities include a background in call handling, experience in charity or regulatory sectors, and familiarity with charity fundraising.
This job is a unique chance to apply administrative skills in the charity sector, making a meaningful difference in how charities interact with the public and improving the FPS service.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Do you excel in creating captivating digital content and have a track record of website optimisation?
Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Digital Content Officer on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.
The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.
The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.
The role includes working with the Communications Manager to boost the Fundraising Regulator’s digital footprint on various platforms, ensuring content is up-to-date, accessible, and engaging through diverse formats such as graphics and webinars. You will also oversee website management, content audits, and collaborations with web development teams for continual improvement in functionality, accessibility, and compliance. Social media strategy, content creation, engagement tracking, and digital marketing campaign execution are central to this role, alongside advising on digital initiatives and supporting team members.
The successful candidate should have proven experience in digital content and communications, preferably with some experience in web editing or similar in small to medium organisations. A strong understanding of digital trends and website content optimisation is crucial, with experience in a regulatory or charity environment beneficial. Essential skills include digital content creation, audit experience, technical website knowledge, and proficiency in content management systems (Drupal preferred), digital marketing platforms, and analytics tools. Familiarity with Photoshop, Illustrator, video editing software, SEO, and pay-per-click marketing, plus agency collaboration experience, are valued but not mandatory.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Are you a great listener? Do you love to help solve problems? Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis?
We are working with an amazing mission led organisation to support them in finding a great Help Desk Advisor. The role would see you using those great listening and problem solving skills, and supporting people in crisis, and vulnerable people.
You will be working in a hybrid way, with 2-3 days per week in the London office, working with other advisors so that you can support each other, and increase your learning. The role also home working for the remainder of the week, enabling great flexibility.
The role will see you managing multiple referrals at any one time. Your comfort in moving at pace from one conversation to another, whilst ensuring that the information that you provide is correct, and fully understood will be key. You will also be learning which cases to refer to other areas. There is great training in place, and the right candidate will be fully supported in getting up to speed in this hugely impactful role.
The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in plain English. We will be reviewing applications on a rolling basis so please apply early to avoid disappointment.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Do you have experience in administration and customers service, alongside strong numerical skills?
Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Business and Registration Assistant on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.
The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.
The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.
The Business and Registration Assistant is a crucial position that works closely with the Finance team and other colleagues to onboard and renew charity registrations. The role involves processing online applications, collecting the fundraising levy, handling customer enquiries, and ensuring that charities meet registration requirements and standards. The position offers an exciting opportunity for individuals with strong processing skills and empathy to make a meaningful contribution to a dynamic service. It will involve processing new applications, managing emails, updating contact details, handling telephone queries, and issuing invoices for the annual levy collection. They will also assess financial accounts to determine appropriate registration fee levels and contribute to the continual improvement of the registration process. Other duties may be required as directed to support the team's objectives.
The successful candidate will require relevant experience in business administration and/or finance or registration teams. They will be IT literate and hold strong communication, organisation, and prioritisation skills. Experience in liaising with stakeholders and providing strong customer service is also crucial for the role. Desirable attributes include familiarity with CRM systems, registration schemes, and basic accounting knowledge. The selection process will assess these skills and experiences at different stages.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.