Fundraising Administrator Jobs
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Department: Client Services
Contract type: Full time - Hybrid office and working from home
Contract hours: 37.5 hours per week (Monday to Friday)
Reports to: Client Services Director
Line reports: None
Salary: £29,000
About You:
The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.
You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs.
The Role:
Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships.
Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.
Main responsibilities:
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns
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Liaising between the client, the client services director and the operations team
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Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
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Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.
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Support the management team with scoping, costing and estimating projects
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Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals
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Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks
Skills and Experience
Essential:
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At least 2 years’ experience of working as an account manager or executive
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Ability to be organised and keep on top of deadlines
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Ability to be flexible; respond positively to change
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Work effectively under pressure and deal with conflicting priorities
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Excellent communication skills
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Experience of managing small projects
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Self starter who takes responsibility for their own work and actions.
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Provides evidence of effective IT skills
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Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.
Desirable:
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Educated to degree level
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Experience of telephone handling, with a confident and friendly telephone manner
Basic understanding of fundraising and/or marketing
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Demonstrable experience of negotiating with clients and colleagues about the details of campaigns
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Clear understanding of data flow processes and how to manage CRM systems
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Experience of professional charity fundraising
Measures of Success:
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Campaign KPIs
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Client feedback
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Internal feedback
Key Relationships:
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Client Services Director
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Operations Manager
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Data Manager
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Fundraising Manager
Our Offer:
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Annual salary of £29,000
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Full time permanent contract of 37.5 hours per week Monday to Friday
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Hybrid working with flexible working from home and office days
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25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
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Laptop, plus home working equipment including chair, desk and monitor
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Pension contribution of 3%
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Perks scheme with discounts on major retailers
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A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
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An environment that champions growth of its employees
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Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
Join our award-winning team and make a life-saving difference to people and animals.
Working as part of the Development team, this new role will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.
Job Purpose
• Provide first-class supporter care to Animal Free Research UK’s supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes
Deliverables
Provide first-class supporter care to Animal Free Research UK’s supporters
• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes
Efficiently and effectively maintain the donor database
• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases
Provide assistance to the Development team
• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required
Download Job Pack for full role description
REF-213 545
Salary: £24,000 - £26,000 depending on experience
Contract: Permanent
Hours: Full time, 37.5 hrs per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal, Social Activities.
Closing date: Sunday 12 May 2024. We may extend the vacancy for up to one week, but please apply as soon as possible.
Interviews will be held week commencing 20 May 2024
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
This is an exciting role for an individual starting their career in direct marketing, supporting the planning, delivery, and analysis of integrated campaigns through a range of products and channels which aim to maximise giving from existing supporters and attract new supporters to Kidney Research UK.
You will be a team player who demonstrates our values of bravery, passion, ambition and urgency and play a key role in generating £2.4 million income in 2024/2025.
Reporting to the individual giving manager, you will work with the team, assisting on the delivery of successful fundraising propositions and campaigns. You will be responsible for managing the administration and promotion of all fundraising platforms, as well as managing our payroll giving programme. Alongside the individual giving manager, you will also be responsible for planning and delivering campaigns such as our Christmas catalogue, advent, and gift aid direct mail, ensuring they are delivered within the expenditure budget.
We are looking for someone creative, with excellent written and verbal communication skills, and be able to coordinate and multi-task. You will be numerate and analytical, well organised with a flexible approach and an excellent team player. The individual will be proficient in Microsoft applications.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £58 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may have experience in the following: Direct Marketing Assistant, Fundraising Assistant, Individual Giving Coordinator, Donor Engagement Assistant, Fundraising Campaign Assistant, Charity, Charities, Third Sector, NFP, Not for Profit, etc.
REF-213 471