Head of Operations
Healthwatch Nottingham and Nottinghamshire
Full Time - 37 Hours
Fixed Term - 6 Months Contract
Up to £40,000 per annum
Nottingham based with Flexible working
Charity People are delighted to be partnering with Healthwatch Nottingham and Nottinghamshire. We are seeking an energetic, personable, and insightful individual with operations and change management experience. Healthwatch Nottingham and Nottinghamshire is the local independent patient and public champion within the NHS and care system. We hold local health and care leaders to account for providing excellent care by making sure they communicate and engage with local people, clearly and meaningfully and that they are transparent in their decision making. We gather and represent the views of those who use health and social care services, particularly those whose voice is not often listened to. We use this information to make recommendations to those who have the power to make change happen.
Local health and social care systems are currently undergoing significant change as the new NHS structures are implemented. There are huge opportunities for Healthwatch Nottingham and Nottinghamshire to hold these systems to account for delivering truly joined up care for patients. It is an important time in which we are keen to be at the forefront of raising the voice of the voiceless in our communities and working with partners to effect lasting improvements and reduce health inequalities. To do this we are taking the opportunity to reassess our current business plan and review the resources we need to meet the very high expectations we set for ourselves and which we believe our local communities deserve.
Healthwatch Nottingham and Nottinghamshire is looking for an interim Head of Operations to support them to achieve these expectations and to assist them in shaping how they work more effectively and with greater impact. Over a six month period you will work closely with the CEO and Board to identify priority areas of activity and the resources necessary to deliver, with the objective of creating a robust and high performing team able to adapt and respond to our changing health and care landscape.
You will support the CEO and Board in a review of the strategy and business plan, including how resources are organised. You will be responsible for providing operational oversight and line management of all functional leads in the team. You will deputise in the absence of the Chief Executive. You will also support the delivery of the ongoing work with an external OD consultant to develop a cohesive, effective and high performing team in line with the organisation's values and behaviours.
* Oversee and lead the delivery of the operational plan, including building in flexibility so that the organisation can respond rapidly to emerging issues and have the capacity to bid for and deliver additional commissioned work.
* Transform how the organisation works and enables local communities to have a voice
* Line manage all functional leads in the team, including monitoring and reviewing performance, setting objectives, carrying out annual appraisals, as well as supporting staff to manage their own personal development.
* Oversee the development and delivery of the communications strategy and plan, including managing the current contract for external support to digital communications.
* Support and oversee the Volunteer Manager to ensure effective delivery of the Volunteer strategy, including increasing the involvement of volunteers in the organisation, and developing an inclusive and supportive team culture.
* Responsible for the delivery of legally compliant HR policies and practice and support the CEO in the implementation of the organisation's Learning and Development plan
* Support the CEO in oversight of the budget, financial reporting and new business including identifying opportunities.
The successful candidate will have significant experience of team leadership and change management as well as a proven track record of line management including recruitment, appraisal and performance management. Experience of successfully managing the day-to-day operations of an organisation and working within the health and social care or community sector is essential. You will have excellent communication and negotiation skills, strong IT literacy and the ability to develop and maintain the systems and processes that enable a team to work effectively together. We're looking for a self-starter who can work independently to tight deadlines in a dynamic environment and can manage complex and highly confidential information. You will also have the ability to work flexibly and creatively to manage and prioritise a varied work programme.
Closing Date Wednesday 8th December at 5pm with Interviews taking place w/c 13th December. If you would like to apply, please send you word CV in word format to Kate Headford ASAP!
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