London (On-site)
£23000 - £25000 per annum
Permanent, Full-time
Job description

Charity People is delighted to be working with WeSeeHope to find a Support Care & Admin Assistant to join an organisation with an incredible mission. Joining the charity during an exciting period of growth, this is an opportunity to really gain valuable and varied fundraising experience and take ownership of an exciting range of diverse projects.

With a small and talented team in place, WeSeeHope is passionate about the power of community, and runs impact-led, life-changing programmes in Kenya, Malawi, Tanzania, Uganda and Zimbabwe that equip vulnerable children with the skills to change their futures and their families and communities to support them along the way.

Reporting to the Head of Fundraising, you will play a key role in providing excellent supporter care and supporting the day-to-day running of the fundraising team. Core responsibilities will include:

  • Ensuring the effective management of supporter information and data on their customer relationship management (CRM) system, Donorfy.
  • Undertaking detailed analysis of the CRM and producing reports for the team and Trustee Board, playing a vital role in tracking progress and developing their approach.
  • Monitoring and reporting on fundraising market trends through targeted research, which will help to increase the depth of knowledge within the fundraising team and inform strategic decisions.
  • Being the first point of contact for supporter enquiries by phone or email and managing their thank you communications for supporter donations.
  • Providing general administrative support to the fundraising team, including basic finance tasks, diary management, meeting pack preparation and minute writing.
  • Overseeing the day-to-day management of the office, including facilities, stock and contracts.
  • Coordinating international travel bookings and providing ad-hoc event support.
  • You will also work closely alongside their wider Communications, Finance and Programmes teams.

The charity is keen to see applications from individuals with the following skills and experience:

  • This is a great opportunity for a highly organised individual, with exceptional attention to detail.
  • Strong interpersonal and communication skills are key.
  • You must be confident in MS Office Word, PowerPoint and Excel.
  • Ideally you will have experience of working in an office environment and supporting with administration, database management, analysis and reporting.

Key details of the role are below:

Permanent full time position

Salary is £23,000 to £25,000 per annum

Office location is in a co-working building in South London near to Vauxhall and Kennington

This is a hybrid home and office based role with two days per week home working

Deadline for applications: Monday 7th February

All short-listed candidates will be asked to a first-stage interview between Friday 11th February - Wednesday 16th February, with the second round commencing shortly after this.

If you'd like to be considered for this role please send your CV to Kate Headford at Charity People or call on +44 (0)7540747182 to have an initial chat about the position.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Please note, due to the number of applications we receive we aren't always able to respond to unsuccessful candidates.


More about Charity People

Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more

Posted on: 10 January 2022
Closed date: 07 February 2022 at 16:43
Tags: Operations