How to apply
As the Membership Officer, you will be responsible for delivering high quality customer service for the Chartered College of Teaching’s members. You will be part of a small and committed team that aims to deliver highly effective sales, marketing, engagement and retention strategies. Day-to-day, you will be the primary point of contact for our current and potential members and you will play a key role in managing and reporting membership data.
Providing excellent customer service and being the first point of contact for potential and existing members by managing our membership inbox and telephone line
Managing all queries and cases to ensure that they are responded to professionally and within 5 working days
Pursuing opportunities for membership and supporting the membership team to secure sales on the telephone and email
Ensuring that member data is accurate and regularly importing and manipulating data sets in excel
Presenting, formatting and analysing data in a variety of ways to report to senior colleagues and stakeholders
Inputting data into the College’s Salesforce CRM system and ensuring colleagues in the organisation are doing so consistently. Being our ‘go to’ person for all sales and member data
Developing and updating our existing user guides documenting key CRM processes
Liaising with the College’s membership card service provider accurately and in a timely data manner to ensure that member welcome packs and cards are received swiftly
Supporting our Fellowship admissions process by working with the Head of Membership to assign applications for review in line with our quality assurance policy and using our marketing software, Dotdigital to admit Fellows
Gather and manipulate member data to support our annual elections as well as liaising with our elections provider
Arranging and participating in meetings, including the fortnightly office meeting, and other activities as required
Attending and participating in CPD learning activities and training to maintain and develop your knowledge and skills
Performing other activities as and when required in order to support the wider team achieve our membership targets
Skills and Experience required
Knowledge, Qualifications and Experience:
Educated to degree level, or equivalent work experience that demonstrates equivalent ability to analyse information and data
Experience of delivering high quality customer service in an external facing role where you understand the importance of future and current customers
Experience of Salesforce or other CRM systems
Intermediate/advanced skills in MS Excel, with the ability to execute formulas and analyse large amounts of data
Knowledge of GDPR and how it relates to the storage, retention and use of personal data
Exceptional customer service skills
Strong attention to detail
Excellent interpersonal skills
Excellent written and oral communication skills, with impeccable phone manner
Highly effective organisational skills, with ability to manage a varied workload
Calm and resilient, with ability to work well under pressure
Adopts a professional and responsible approach
Sound analytical skills, with the ability to work with large volumes of data
Applications invited by 08:00 on Monday 20th May
First round interviews: Wednesday 29th May
Second round interviews: Thursday 6th June
These dates may be subject to change.
We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.
Your Personal Data
As part of any recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
All conditional offers of employment are subject to:
Two satisfactory references
Proof of qualifications
Eligibility to work in the UK
About the Chartered College of Teaching
The aim of the Chartered College of Teaching is to improve the quality of education for children and young people. We support teachers, champion great teaching and raise the status of the profession so that teachers are working in the most effective, informed way to provide the best possible education for children and young people now, and in the future.
The Chartered College of Teaching’s benefits
The Chartered College of Teaching offers several core benefits to all employees, in recognition of the dedication of our employees:
Pension: The Chartered College offers a competitive 8.5% employer contribution to the NEST pension scheme.
Annual leave: The Chartered College of Teaching offers a generous holiday allowance of 28 days (pro-rated for part-time staff) in addition to the normal bank and public holidays.
Flexible working: Flexible working may include but is not limited to: working from home, flexible working hours (e.g. hours different to the 9am-5pm standard contract hours), compressed hours and part-time working.
Travel: The Chartered College of Teaching offers an interest free loan for a season ticket.
Cycle to work scheme: The Chartered College of Teaching provides a tax efficient way to purchase a bicycle.
Training and Development: The Chartered College of Teaching encourages all employees to engage in professional development to support development needs.