North West
£ 26,739.00
Job description
About us

Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you're as compelled as we are to make this change happen and want to inspire others to help make it happen, then join us.

About the role

Central Supporter Engagement Coordinators play a crucial role in stewarding, inspiring, and engaging a diverse range of churches and Christian Aid groups to build on the agency of Christian Aid's supporters. They are accountable for establishing stronger and more effective relationships and maintaining and increasing supporters' level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and people to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are accountable for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be involved in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also accountable for providing excellent office-based help to complement the efforts of regional colleagues, working as one to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will work closely with regional colleagues across the UK.

About you

You will be used to working in a customer care environment, including handling enquiries and complaints and appropriately dealing with difficult issues, and working with a customer database, including inputting, editing and extracting data. You will be able to deal with new and existing supporters by telephone and in written communications and liaise and build relationships with a broad range of people in a friendly, outgoing and positive manner. You will have knowledge of good donor management or customer care.

You will be able to demonstrate appropriate assurance to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.

This is a desk-based role in the Warrington office, the team are currently offered hybrid working arrangements, which includes working from the office 3 days per week and working from home 2 days per week. This is subject to change and may require staff to work from the office up to 5 days per week.

Further information

This role requires applicants to have the right to work in the country where this position is based.

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

For further enquiries regarding this vacancy contact Ian Collier - [email protected]
More about Christian Aid

Our vision Poverty is an outrage against humanity. It robs people of dignity, freedom and hope, of power over their own lives. Christian Aid ha... Read more

Posted on: 01 December 2021
Closed date: 31 December 2021
Job ref: 3452
Tags: Fundraising