Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you’re as compelled as we are to make this change happen, and want to inspire others to help make it happen, then join us.
About the role
Central Supporter Engagement Coordinators play a crucial role in stewarding, inspiring, and engaging a diverse range of churches and Christian Aid groups to build on the agency of Christian Aid’s supporters. They are accountable for establishing stronger and more effective relationships and maintaining and increasing supporters’ level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and people to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are accountable for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be involved in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also accountable for providing excellent office-based help to complement the efforts of regional colleagues, working as one to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will work closely with regional colleagues across the UK.
You will be used to working in a customer care environment, including handling enquiries and complaints and appropriately dealing with difficult issues, and working with a customer database, including inputting, editing and extracting data. You will be able to dealing with new and existing supporters by telephone and in written communications, and liaise and build relationships with a broad range of people in a friendly, outgoing and positive manner. You will have knowledge of good donor management or customer care.
You will be able to demonstrate appropriate assurance to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.
This role requires applicants to have the right to work in the country where this position is based.
All successful candidates will require either and Enhance or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.
Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
Our current team comprises of a small group of diverse individuals from different backgrounds. This is because we value diversity, and believe our differences makes us a stronger team and is instrumental to the way we work and to provide the best service to our supporters. As such, we invest in the skills, talents and experience of people from all walks of life, which also allows us to live out Christian Aid’s value which we are grounded in and committed to deliver; Dignity, Equality, Justice and Love. And so, we welcome applications from people from all sections of the community, and of all races, gender, age, disability, sexual orientation, religion and beliefs. We would particularly welcome applications from disabled and Black, Asian & Ethnic Minority candidates as we are under-represented within this area and level within our organisation. As members of the International Disability Alliance, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.
The client requests no contact from agencies or media sales.