Greater London

£57,500 p.a. incl. LA

Permanent, Full-time


Job Description

About us

We are the international development agency for 41 sponsoring churches and keen to serve and work with other churches, too. We were established so that the sponsoring churches and others 'could respond to Christ's command to care for all in need'. Our values are rooted in our Christian belief and are based on our understanding of relational theology, which asserts that human beings are called to have a special relationship with God and in turn to have a particular relationship with one another.

About the role

The Head of Business Operations & Insight is part of the SMT of Fundraising & Supporter Engagement (FSE) and leads the division responsible for enabling FSE to deliver maximum impact with its resources (Department budget circa £14 million).

Key Responsibilities

-Helping make sure the overall fundraising department runs more effectively and efficiently, with resource allocation decisions based on evidence

-Using strategic planning and reporting to ensure goals and objectives are met.

-Planning/budgeting and monitoring/reporting work effectively across the department and in collaboration with colleagues in other departments.

-Making sure the CRM project is steered effectively, integrates well with other key projects and that the project delivers on time, on budget and on benefit

-Utilising data selections and analytics to continually improve and update team strategies, projects and activities for maximum impact and success

Experience Required


-Experience in financial and operational planning, budgeting, monitoring and reporting.

-Experience of CRM initiatives and database management (ideally with some implementation experience)

-Experience in developing and understanding audiences and target markets.

-Leadership and management experience of complex organisations with a large number of staff and volunteers, including distance management and matrix management


-Experience of qualitative and quantitative market research projects, including developing research briefs; experience writing and analysing surveys

-Experience with Microsoft Business Intelligence Stack (SQL / SSRS / SSAS)

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.