Greater London
Permanent
Job description
About us

We are the international development agency for 41 sponsoring churches and keen to serve and work with other churches, too. We were established so that the sponsoring churches and others 'could respond to Christ's command to care for all in need'. Our values are rooted in our Christian belief and are based on our understanding of relational theology, which asserts that human beings are called to have a special relationship with God and in turn to have a particular relationship with one another.

About the role

This role delivers direct marketing and digital fundraising campaigns to recruit new individual supporters. This includes a focus on Christian Aid Week, our most significant moment in the year for generating new leads and donors. The role holder will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

Key outcomes

-Deliver high quality direct marketing and digital campaigns to recruit supporters with a view to building a long-term relationship and delivering strong lifetime value.

-Plan multi-channel campaigns including channels such as direct mail; paid social; paid search, DRTV and telephone. Campaigns will include lead generation, cash donor and committed giver recruitment, during Christian Aid Week, Emergency Appeals and ongoing acquisition campaigns.

-Precise budgeting, based on past results and using clear and realistic assumptions, produced with guidance from the Individual Acquisition Manager.

-Define clear target audiences for all campaigns using accurate data and market analysis; working closely with the Performance, Development and Insight team.

-Maintain excellent working relationships with colleagues both at external suppliers and within Christian Aid. Work collaboratively with key stakeholders including the Digital team, Campaigns team, Regional teams and Creative/Multimedia; to ensure activity is co-ordinated across the organisation.

-Ensure campaigns are reviewed and analysed so that learning is captured and built into planning for future activity.

Ensure all communications are in line with Christian Aid's brand, values, identity and overarching organisational messaging.

Role Context

This role reports to Individual Acquisition Manager in the Individual Giving Team, part of the Fundraising and Supporter Engagement department. The team works to create, maintain and develop appeals, products and campaigns to recruit and retain supporters for Christian Aid. Within agreed strategies, the team recruits and nurtures supporters towards their optimum level of engagement, to achieve the organisation's goals.

The role works proactively and collaboratively with colleagues across the organisation, providing insight and support into fundraising.

Role Requirements

Relationships

External: External agencies that support the Direct marketing campaigns. External designers and publishers to produce recruitment campaign resources

Internal: Works cross organisationally and in close liaison with colleagues within the team and in Media, Content and PR, Youth & Campaigns, Digital, Regions & Nations, Legacies and International

Decision making

Budgetary/savings responsibility: Support of planning and budgeting across individual donor recruitment campaigns

Fundraising campaigns: Makes decisions on assigned projects for direct marketing campaigns.

Analytical skills: Ability to have a good understanding and analysis of when and who will respond to direct marketing and digital fundraising asks. Regular analysis of metrics is required. Good creativity to support communications that evoke effective response.

Project management responsibility for campaigns, appeals and products assigned by Individual Acquisition Manager.

About you

Person Specification - applied skills/knowledge and expertise

Essential:

-Educated to a Bachelor degree level or work experience equivalent

-Experience of integrated marketing communications and campaigns, including a good understanding of digital fundraising

-Good analytical and planning skills

-Experience in working with data and insight teams, assessing behaviour and trends in the charity sector

-Proven experience of delivering supporter acquisition campaigns including a combination of direct marketing and digital channels

-Good understanding of balanced needs to build relationships with supporters and achieve specific response targets.

-Strong communication and interpersonal skills.

-Experience of being in empathy with customers'/supporters' needs and expectations around multi-channel, multi-message communications.

-Strong time management / organisational skills.

-Experience of selecting, briefing and managing external suppliers/consultants.

-Experience of mobile marketing / digital channels and campaigning.

-Willingness to test new product / channel ideas, capture learning and roll-out following a successful pilot

Desirable:

-Experience of working in International Aid & Development or a Faith-based charity

-Marketing or digital marketing qualification

-Good understanding of data analysis and journey development.

-Ability in writing effective marketing copy

-A background in managing project delivery teams

Digital/IT competencies required

Word, Excel, Powerpoint: Intermediate

Internet based collaboration tools and video calling: Basic

Social Media: Basic

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
More about Christian Aid
About
Christian Aid

Our vision Poverty is an outrage against humanity. It robs people of dignity, freedom and hope, of power over their own lives. Christian Aid ha... Read more

Posted on: 01 October 2019
Closed date: 13 October 2019
Job ref: 2556
Tags: Fundraising