Greater London
Job description
About us

Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you're as driven as we are to make this change happen, and want to inspire others to help make it happen, then join us.

About the role

This role sits within the Legacy Marketing team. The Legacy team is responsible for circa £12 million legacy income, and circa £250K in memory income per annum - as such this role is key in supporting the team to reach ambitious income targets, and in fostering excellent relationships with supporters who give gifts in memory, and who choose to leave gifts to Christian Aid in their Will.

As first point of contact in the team, the post holder will have a very warm, sensitive approach to communicating with supporters of Christian Aid, and will provide robust admin support to the team. In this busy team the post holder will ensure prompt, accurate and individualised thanking of donors for gifts given in memory, and deal with supporter queries over the telephone, by email and by post. The post holder will be process driven, responsible for ensuring that all team processes, legacy team files, and the supporter database are updated accurately and within agreed team timelines. Where appropriate this role will also support the Legacy Marketing Officer with tasks pertaining to specific marketing projects.

About you

Educated to at least 'A' level standard or equivalent, extremely competent in Microsoft Word and Excel, including spread sheet manipulation and mail merges. You will be an organised, experienced administrator and have excellent written English. You will be a clear and articulate communicator, comfortable dealing with sensitive issues on the phone.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Build partnerships - Tell us about a time when you were proactive in taking on new and additional work to achieve a team or organisational goal.

Deliver results - Tell us about a time when you planned, prioritised and monitored your own work to meet the team's objectives to the standards required.

Strive for improvement - Describe a time when you made positive suggestions for a way forward despite being faced with challenges from others.
More about Christian Aid
Christian Aid

Our vision Poverty is an outrage against humanity. It robs people of dignity, freedom and hope, of power over their own lives. Christian Aid ha... Read more

Posted on: 12 February 2020
Closed date: 18 February 2020
Job ref: 2717
Tags: Fundraising