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Job Title: Resident/Student Welfare Officer
Where: Mattersey Hall
Hours: Full time (40 hours per week, 30 minute unpaid lunch break)
Wage: £24,082.50 per annum
Holidays: 23 days plus 8 public holidays pro rata
Contract: Permanent
Start Date: ASAP
About
The post-holder will provide effective professional guidance, advice, signposting and sensitive support to residents who are experiencing welfare difficulties of a non-academic nature affecting their ability to learn and maintain a health daily lifestyle.
The role will support individual residents, working in partnership with other departments and colleagues to establish reasonable and effective methods of support or adjustments for residents in situations of difficulty or with challenging circumstances.
Working alongside other department managers, the Resident Welfare Officer will signpost and recommend both internal and external specialist services and treatment providers where necessary. Where appropriate, the Resident Welfare Officer will work directly with residents to limit the impact a problem could have on a residents wellbeing, undertaking individual case work. This role does not directly itself provide specialist practitioner support or clinically qualified treatment.
Key Responsibilities
- Provide guidance, advice, support and signposting to residents, responding to and independently resolving a range of welfare queries and issues, within agreed boundaries.
- Provide a non-judgemental, effective and respected service to residents, some of whom may be experiencing challenging situations and require specific advice and support.
- Assess the complexity and risk involved in individual resident cases, referring to the COO or other department managers.
- Provide appropriate short-term support in the event of a resident reporting a serious welfare incident, violence, a hate crime and/or risk of radicalisation.
- Develop and maintain effective working relationships with key contacts across other professional services, as well as external bodies, support groups and professional services, to support own work, including individual resident casework and organised activities
- Monitor Chapel and classroom attendance and where necessary identify and address areas of concern. Oversee the pastoral care, delivered by Mattersey staff, and make any necessary responses to identified areas of concern.
- Promote support services to Mattersey Hall staff to raise awareness of potentially vulnerable residents and encourage and support staff in referral techniques.Collaborate with colleagues to solve problems outside own area, such as developing solutions to welfare related issues that extend across other Green Pastures partnerships.
- Ensue that accurate records, letters and documentation for individual resident are kept.onitor relevant information data and liaise with academic and professional services colleagues to proactively identify and engage those students who appear to be at risk of disengaging with and/or failing in their activities at Mattersey Hall.
- Contribute to proposed changes in procedures, plans, priorities and office systems to improve operational efficiency and quality of the Residents Welfare.
- Work with colleagues to develop, improve and manage processes that identify and support vulnerable students.
Further Information
This role forms part of the front Mattersey team who are delivering training, education and support to a vulnerable client group. You will also have -
- Demonstrable experience of working in a similar based role
- Experience of working with vulnerable and diverse client groups
- Exposure and experience of dealing with drug misuse, homelessness, mental health, ex offenders, trafficking etc.
- To communicate effectively with colleagues and clients.
- Ability to work under own initiative as well as successfully as part of a team
- You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
Green Pastures is a Christian organisation and as such we conduct ourselves with a Christian ethos and values.
Rugby foodbank's Engagement Officer will oversee the smooth running and operation of the foodbank, with concern for its operational efficiency and standards in accordance with The Trussell Trust franchise model. In partnership with the Service Delivery Manager, guide the development of the foodbank project, including its material resources, financial assets, reputation, partnerships and volunteer body. The Engagement Officer will have a key role in the delivery and development of Rugby foodbank and the growth of its services. They will be responsible for building relationships with key stakeholders including volunteers, food and financial donors, partner referral agencies plus community and business groups. The right candidate will be an effective communicator who will work hard to create a positive environment for volunteers, clients, agencies and donors maximising opportunities for engagement.
At Hope4 we believe that everyone has the right to have a place to call ‘home’, somewhere that is safe, secure and sustainable, and enough food even when in a crisis. We also believe that everyone should have the chance to realise their hopes and ambitions. In order to achieve these aims we run the Hope Centre and Rugby foodbank which is part of the Trussell Trust network of foodbanks. Hope4 is the overarching charity name overseeing all operations of the Hope Centre and Rugby Foodbank.
As a charity, our clients are at the heart of what we do. Although Rugby is a small market town, in 2023 we supported over 190 people at our Day Centre and provided over 7500 foodbank food parcels. Our staff and volunteers are crucial to making this happen. We currently employ 8 members of staff and have 80+ people regular volunteers.
The charity was founded by the churches across the town and continues to hold to Christian principles working to address poverty, primarily homelessness and food poverty in the Borough of Rugby. The churches, as the Revive network, support the work we do both with funding and providing many of our volunteers. Our staff and volunteers support these values and ethos irrespective of belief or background.
We are looking for someone who can work as a flexible team member and with the ability to share and balance duties according to the needs and opportunities of the organisation. You will be an outgoing self-starter who is confident working on their own initiative as well as part of a wider team. Your key skill will be the ability to work with all types so people from every kind of background because you will be engaging with volunteers, clients, trustees and external agencies such as churches, schools and businesses. It will be varied and is pivotal in ensuring the smooth and successful day-to-day running of the foodbank.
Main Responsibilities:
Stakeholder contact: this is a people orientated post
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To be responsible for quality customer service, dealing with all the communication requirements of the foodbank
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To be responsible for dealing sensitively, appropriately and confidentially with the range of complex and challenging issues presented by any of our stakeholders.
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To lead with recruitment, induction and support of volunteers as required
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To support and actively engage with varied stakeholders including faith groups, local businesses and statutory and non-statutory organisations
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To support and liaise with volunteer teams on a day-to-day basis
Service Delivery and Promotion:
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Support and actively promote services and maintain and develop positive relationships with stakeholders, to encourage continuity and to aid growth
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Be the point of contact and the face of Rugby foodbank for stakeholders
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Support and complete tasks in a timely and accurate fashion
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Further develop signposting resource and engage with external agencies to form partnerships for sign posting opportunities
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Work with our Financial Inclusion Support Worker regarding client income maximisation
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Work with our social medica content lead to support promotional activity
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Assist in the organisation of annual events such as open days, AGM, cultural celebrations such as Harvest Festival and Christmas and supermarket collection days and volunteer thank you events
General Duties:
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To work well as part of a staff team
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To deal with the day-to-day administration of Rugby foodbank via phone, email, in person, with all stakeholders,
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To organise and oversee volunteer rotas; deliver new agency induction training; organise food collections at Harvest, Christmas and adhoc at supermarkets; deliver talks about the foodbank to churches and other community groups and businesses
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To attend Trussell Trust conferences and training days
To work as part of a team to support the overall delivery of Hope4’s activities:
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Build positive relationships with Hope4’s stakeholders including staff, trustees and volunteers
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Undertake any other reasonable requests by management, consistent with the nature of the service
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Ensure that all work is delivered in line with contractual obligations and in accordance with best practice of Hope4
General:
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All information and data to be maintained in accordance with Hope4 policies and procedures, and within GDPR principles
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Undertake identified training within specified timelines and maintain current operational knowledge where required, such as safeguarding
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To be an active and effective team member including both those at Rugby Foodbank, the Hope Centre and those organisations supporting our work eg referral agencies, food and financial donors
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To work some hours, where needed, outside of normal office hours (including evenings and weekends)
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Participate in supervision and annual appraisal, and identify your own job-related development and training needs
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Safeguarding – an awareness of Safeguarding for children and adults and/or a willingness to undertake training
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To be an ambassador for Hope 4 within the wider community
The client requests no contact from agencies or media sales.
About the role
We are delighted to share a fantastic opportunity to join the HiA UK Supporter Relations (Fundraising) team.
You will be a key member of the team, working closely with the Head of Supporter Relations and Communications Lead. You will be the first point of contact for our supporters, providing a nurturing approach through regular engagement, encouragement and general support to those who give.
In the world of fundraising, is it important to understand that ‘the supporter is not chosen by us, but they choose us’. With this in mind, your role is an essential part of us showing our appreciation and in turn, encouraging our supporters to continue to engage and give through our donor journey plan.
You will coordinate activities in all areas of Supporter Relations such as raising awareness, fundraising activities, managing and attending events. You will provide essential administrative support through financial and data management. Full training will be provided, if necessary.
About you
For this role, you would need to be someone with a passion for those who have suffered homelessness and be completely aligned with our values, vision and mission. You’ll have excellent administration skills, an eye for detail and the ability to adapt to a fast-paced workplace where every day brings new challenges and tasks. We value good listening skills, the ability to work in a flexible team and learn new skills and initiative to work independently.
We love diversity and we value your unique skills, strengths, knowledge and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.
In return, we will provide support and training for fundraising in the charity sector.
About us
Our model provides not just shelter and housing know-how, but also the friendship of a church. Together with over 100 churches, we provide direct support to over 350 people on any one night, many of whom others have given up on. They all require not only housing, but holistic support.
Our vision is for every church to lovingly provide the homeless with a home. The tragedy of homelessness is in every community. We believe that with our help, every church can do something about it.
Our aim as the Supporter Relations team is to nurture and encourage supporters, provide resources and support for those who wish to fundraise on our behalf and create partnerships; resulting in financial and engagement support enabling Hope into Action to achieve our vision.
The client requests no contact from agencies or media sales.