Citizens Advice County Durham
County Durham (On-site)
Fixed term until January 31st 2023 (with possibility of extension subject to continuation of funding)
Contract, Full-time
Job description

Location: Citizens Advice County Durham, Armstrong House, Durham DH1 5GH (home working until further notice, although some office attendance may be required during initial training)

Duration: Fixed term until January 31st 2023 (with possibility of extension subject to continuation of funding)

Salary: £22,338 FTE to £24,013 FTE dependent upon experience and accreditation

We are excited to announce that we are currently seeking to recruit  Debt Caseworkers to join our thriving charity within County Durham. This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Debt Relief Order Unit, who are committed to providing support to clients within our community, and across England and Wales. If you have a background in advice work, then this role will give you the job satisfaction and the reward you are looking for.

 No. of Positions: 02

Context of role – To conduct telephone interviews with clients referred into the unit by the Citizens Advice Network throughout England and Wales. To assist in processing and submitting Debt Relief Order applications on behalf of clients.

Recent or ongoing experience in delivering debt advice is preferable and current Debt Relief Order Intermediary Status is desirable. However we encourage applicants with a background in telephone based roles, and full training will provided to gain debt advice accreditation and Debt Relief Order intermediary status.

Closing date for applications: 5th August 2022

Proposed date for interview: w/c 8th August 2022

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Posted on: 15 July 2022
Closed date: 05 August 2022 at 23:59
Tags: Advice, Information, Advocacy