Citizens Advice Diss, Thetford & District
Diss, Norfolk
£24,079 pro rata
Contract, Part-time, Temporary, Fixed term to 31st March 2022
Job description

Remote Advice Session Supervisor

Part-time, 14 hours per week on a fixed-term contract to 31st March 2022

£9,631 for 14 hours (£24,079 full-time equivalent salary based on 35 hours per week)

The role is temporary for two days per week until 31st March 2022 to meet current demand, and will be responsible for providing remote supervision to volunteer advisors delivering advice through email and telephone, and at outreach locations.

Advice sessions are delivered by accredited generalist volunteers with guidance and support from the Session Supervisor. Induction and initial training to generalist level are the duty of our Learning and Development Lead. The successful applicant will work with the Learning and Development Lead to ensure that trainee volunteers are able to participate in advice sessions and have closely monitored and supervised client contact through the early stages of their training.

The Session Supervisor, whether working remotely or in the office, is responsible for managing the advice rota to ensure there is enough resource to run a session effectively and maintain a high standard of advice.  Clear and consistent communication with volunteer Advisers is key to achieving this. Other key tasks include the regular monitoring of the CADAT task lists and email inboxes, ensuring any client contact received is actioned appropriately and in a timely manner, in addition to regular case note checking and feedback to Advisers.

A thorough and broad knowledge of advice is required, preferably supported by a generalist advice qualification. An understanding of Citizens Advice QAA processes is desirable. Some experience of the challenges presented by working with volunteers is also desirable and the successful candidate will be able to demonstrate some experience in this area.

We are seeking someone who will be able to provide occasional office-based cover for key advice staff in our Diss and Thetford offices as necessary, and therefore travel to Diss and Thetford will be required.

The closing date for applications is Friday 30th April.  Interviews will be held via Zoom on Thursday 6th and Friday 7th May. CVs will not be accepted.

Want to chat about this role?

If you want to chat about the role further, you can contact Mel Jones, Chief Officer.

Please visit our website via the Apply button for the application pack and further details. 

Posted on: 16 April 2021
Closed date: 30 April 2021
Tags: Advice, Information, Volunteer Management