Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.
About the Role
The role will report to the Advice Services Manager and lead on the training and Development of new volunteers and staff by:
- Ensuring effective and relevant training and development is provided for all volunteers in Citizens Advice Epsom & Ewell.
- Ensuring that all volunteers reach and maintain the level of competence required for their role as specified by Citizens Advice.
- With the ASM ensure that the Quality standards set out by Citizens Advice are met through Case checking and providing feedback where required.
- To deliver group training sessions.
To undertake this key role we are looking for a talented individual who is Citizens Advice qualified or equivalent, experienced across all advice areas, and has an ability to support volunteers and maintain motivation, deliver training modules, and plan and implement training programmes.
The successful candidate will need to be well-organised, able to prioritise their own work and the work of others, meet deadlines and manage a workload in a busy environment
Full details are available in an Application Pack which can be downloaded from our website.
Citizens Advice Epsom & Ewell values diversity and promotes equality. We encourage and welcome applications from all sections of the community. The bureau has a Quality Mark for Generalist Advice with Casework in Welfare Benefits, Debt and Adviceline. We are a registered charity; registration number 1085779.