This post will support the start-up, development and delivery of an ambitious new project led by Essex County Council. “Essex Warm Homes” will be chiefly delivered by the Citizens Advice service in the county with support from a range of partners. Funded by National Grid’s Warm Homes Fund it will improve the health and wellbeing of local residents through the delivery of an advice service that addresses the needs of people living in cold homes; particularly vulnerable individuals and families and on referral from health, voluntary and statutory partners. The focus will be on providing welfare benefits advice and income maximization, initial debt advice and crisis responses, energy efficiency advice and support to access measures to address cold homes including the arranging and assurance of provision of additional support from partner agencies working as part of a wider delivery partnership.
Employed by Citizens Advice Essex
Part time, 30 hours per week
Fixed term contract until March 31st 2022
Permanent base within one of the LCA within Essex TBC
The postholder will be expected to provide strong central administration to the project supporting oversight of systems and processes established to support a Single Point of Access for the project. The postholder will also support delivery of marketing and communications.
Required skills are, strong customer services skills, the ability to use a proprietary database (Casebook) for the purposes of setting up client enquiries on referral, and the receipt and processing of centrally received referrals. The ability to maintain a centrally hosted website, and to make full use of social media in marketing the service amongst potential referrer organisations. The postholder will also provide administrative support to a central training and practitioner development function, helping to set up practitioner conferences and related activity.
For a job pack please visit our website via the Apply button.
Closing date for applications: 19th February 2020
Citizens Advice recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates, as disabled people are underrepresented throughout Citizens Advice, and BAME people are underrepresented in senior management positions.