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Case Checker Quality Officer

Citizens Advice Haringey
Contract (Initial 1 year contract)
Job description


Citizens Advice Haringey is looking for a motivated individual to join our quality team and provide support to the organisation to ensure high quality standards across our advice services. The role is a fully remote role from anywhere in the UK.

The Case Checker will quality check case records of staff and volunteer advisers using Citizens Advice best practice guidelines, providing feedback in a positive and sensitive manner.

The successful applicant will have excellent attention to detail and be able to quickly adapt to changing quality of advice practices. You will need to have the ability to work on your own initiative as well as excellent IT skills and strong communication skills. For this role it is essential to have Citizens Advice experience (either providing, supervising, case checking or quality assessing advice).

Benefits and Culture

  • Fully remote working - including online office platform
  • 26 days annual leave
  • Contributory pension scheme
  • Access to employee assistance programme

Please click on the Apply button to see how to apply

Posted on: 24 August 2023
Closed date: 07 September 2023 at 23:59
Tags: Advice, Information, Social Care/Development